Customer Sales Advisor (Former Employee) – London, Greater London – 11 December 2018
Since starting the job, the company was portrayed negatively by staff who were already working there. The company has a chilling unstable weakness of where customers can rent an item and go in arrears then after 13 weeks, the customers debt with BrightHouse is left. Sure it's bad for credit ratings, but the average customer can take an item and walk away without worry of debt collection. New starters are not given fair and respectful treatment by staff. Management is just okay. Although Brighthouse is regulated by the FCA, though staff aren't following FCA guidelines. Definitely not for the faint hearted. Can be more stressful that enjoyable.
Sales Advisor - Full Time (Former Employee) – Barnstaple, Devon – 6 October 2018
Upon starting colleagues were lovely and the job was different and exciting but it soon changed ! There’s a lot of different aspects to learn and takes upto 6 months to learn pretty much the basics , after a few weeks I was left alone on the shop floor and told to deal with customers with problems I didn’t know how to cope with , when asking for help they would get funny about it and explain it quickly but not in enough depth to understand fully. When a problem arises the way they deal with you is very unprofessional and nasty leaving you feeling uncomfortable and under confident. All they seem to be worried about is there next cigarette break which was on average anywhere between 10-20 times a day also leaving you alone untrained. All in all it’s a unprofessional environment with everyone talking behind there back and god forbid if you don’t have the same idea as someone else !
I worked here for few months and it was worst experience I’ve ever had in a workplace. Not because of brighthouse as a company.. because the staff are unwelcoming and extremely rude.. do not work at this store Macclesfield..
Please don’t work here I lasted 8 months and just got fed up of ripping poor people off as that’s all you do. The managers are useless I mean useless. Half of them don’t know what they are doing and when the customers kick off because they will trust me, your manager will be sat in the office drinking tea why you are being screamed at.
Unless you are a desperate person then please avoid if you don’t I just want to say I TOLD YOU
Managers, customers, working dinners, selling items that don’t work
Sales Advisor - Full Time (Former Employee) – Somerset – 7 September 2018
Often expected to work late not paid for and not appreciated! Rules and regulations printed off every Tuesday and made to sign to say understood and comply but not given time to implement! Covering themselves if anything goes wrong you will be blamed. Repairs very often not done and filthy 2nd hand smelly furniture sold. Repair department is a joke as is the ordering and delivery system. Favoritism is rife often the hardest workers are left to get on with it while the managers flirt or chat having coffee with the ones they fancy or prefer (creeps). Often Customers are ridiculed and laughed at behind their backs.
Home time (if you got to go on time!)
Expected to work late. Lots of heavy lifting. No first aiders. Lots more
I would think before you apply for this job as it may look easy on the outside but this job is actually very challenging Their is a lot to remember and you have to go away for training. The staff members there are very kind and understanding and patient. When signing customers up for a new product it can be very time consuming and frustrating as it can take up to 2 hours if they have no form of ID you will need to know basic math for this job but calculators are their to use. You have to read out a long agreement book which most customers don't even listen too so it makes you feel very awkward when you hear them sighing. Telesales are very annoying to do as most customers will say they are not interested or customers will straight up not answer.
Staff are kind and you get a discount on products
hours are not good and full time was never available
The reviews here dont reflect the company at all. *FOR THOSE INTERESTED BUT PUT OFF BY BAD REVIEWS* - Don’t just take my word for it - walk into the BrightHouse branch you are interested in applying for and let them be OPEN with you about why you should work there. You will be pleasantly surprised!
I originally worked for the company as a Customer Sales Advisor for little under a year in 2015 and ever since a Deputy Manager following a promotion in 2016.
I strongly believe in the BrightHouse proposition and values and I have seen customers from different walks of life use our company. Seeing the positive changes we can make to a customer’s life gives me great job satisfaction and I am grateful for the opportunity to provide this service everyday.
Work/Life balance - At 39 hour contracts, colleagues are given early finishes and late starts to fit - this is usually very flexible too! Also, BrightHouse doesn’t open on Sundays - this is always seen as ‘family day’ and the entire company takes time to themselves!
Salary/benefits - Very competitive. Decent staff discount on new products and option to spread the cost interest free over 12 months.
Job security/advancement - After some bad press, BrightHouse is moving onwards and upwards focusing on the customer experience. There is always progression opportunities into management it just won’t be handed to you on a silver platter. You need to want it and show your DM, SM and RM that you want it. You can be entered into a talent assessment day where you’re then given the role of deputy manager designate, store managermore... designate etc and have various training courses to help you learn!
Management - Managers at BrightHouse treat staff like people not slaves and that’s clear to see in any store! Most managers have become managers after starting as a CSA so there’s a great mutual understanding of what is required!
Job culture - BrightHouse promote anvery open culture and national networking with ALL staff. There is lots of activity on private social media with colleagues having fun a work, sharing best practice, helping eachother from all over the country. In store you are always encouraged to do your very best and lifted when you are low.less
Excellent work environment, excellent pay, feel good work, real progression opportunities, no Sunday working, staff perks, great CEO and head office staff, National networking, recognition from high, Nationalreward schemes for living values
They rob the most vulnerable people in society with a heartless manner!!! Staff moral is horrendous. No bonus. Treated like mugs. On an on an on. Moral is low, staff treated unfairly. Customer treated in correctly
Sales Advisor - Full Time (Former Employee) – Lancashire – 18 July 2018
Worst place to work, Management are useless and want you do do everything including their job. Constantly moaning at you for not getting tasks done even though they have given you more than one person can handle. No appreciation when we have no staff and you’ve worked really hard to keep everything on track. For the amount of work that you do it isn’t worth £8.05 an hour. Customers are probably the worst as they talk to you with attitude and aggression.
Warehouse Operative (Former Employee) – West Drayton, Greater London – 12 July 2018
Managers are wet flannels with no balls they can’t speak face to face with staff they have to go to head office with any small issue they might have. They over work everyone but do nothing themselves to help, just stand and watch. Would be a good job but managers are ruining it all..(west drayton ldc) don’t go there it’s easier to do 5 years in prison than 5 years at brighthouse.
Impossible to get overtime as they balance out hours so you need to get over 200hr to get overtime..
Full hour break
No one takes the break yet you still get hours taken off..
Customer Accounts Advisor (Former Employee) – West Midlands – 23 June 2018
Worst company you could ever work for. I was an accounts advisor who had to chase the customers who had not paid their bill. You were spoken to like you were stupid by management and given unrealistic targets. Especially when the contracts and the law rule in favour of the customer!! You do NOT need to pay Brighthouse and there is NOTHING they can do about it. The managers will shout and scream at the staff yet we have absolutely NO power to take the goods back off the customers. The prices they charge people who have nowhere else to go is DISGUSTING and I felt embarrassed trying to enforce them. The place is a shambles. AVOID AVOID AVOID
Delivery Driver/ installer (Former Employee) – Uddingston, South Lanarkshire – 18 June 2018
I worked as a delivery driver for 3 years. They give you too much work for the day and dont really care about their employees. Would go as far as saying this is the worst job i have ever had in my life. AVOID!
Assistant Manager (Former Employee) – Belle Vale – 31 May 2018
If your face don’t fit or your not giving the regional manager one you’ve got no chance. Nasty horrible people that are only interested in hitting their own personal targets whilst ripping people off. Disgraceful business can’t believe I actually worked there for a while.
Driver (Former Employee) – Huntingdon, Cambridgeshire – 14 May 2018
driver (Former Employee) – Huntingdon, Cambridgeshire – 7 May 2018 worse company to work for long hours up to 20 hr and break all CPC rules please avoid at all costs you have to eat on the move as you wont get your jobs done you will get dumped on from great hight from the managers and must work bank holiday and do up 15 jobs and take damaged items in to customers house and you can't not ask HR help as you will lost job
Driver (Former Employee) – Scotland and huntington – 13 May 2018
I worked in a few roles for this job over 6 years. What a god awful company to work for. Over worked, under paid. The chavs that work there are also a hoot. If you want a job like this have a look at John Lewis instead. Night and day comparison.
Sales Assistant (Current Employee) – Scotland – 10 May 2018
I have worked for brighthouse for over 5 years as a sales advisors. You get no commission, because apparently it promotes bad selling, but then where given targets and pushed and pushed to hit it, giving me over a thousand pounds a week to do, when the store needs to make 1300 pounds a week, but there’s 2 other sale advisor with targets of 500 each, when I new person came into the shop on a part time wage. Got paid the same as me, when I worked there for 5 years my targets higher, my responsibilities are so much higher. You have to phone the same people, for telesales over and over again, getting asked why you have only done 87% by regional manager and have to phone to explain why. Even though you are excepted to do sales, clean, file, phone lost customers, phone new customer, go round nearby companies to try and get employees to sign up. Undertaking bank statement checks. Getting a low wage. The pressure is unbelievable. It’s making me stressed and depressed. The pressure is way to much. Can’t take it anymore. You never get a dinner hour, sometimes you can’t go for a wee for ages because where under staffed.
Sales Assistant (Former Employee) – Colwyn Bay, Conwy – 3 April 2018
It’s funny how a company who claims to be proud of their values can bully staff into overtime, conducting late night telesales and working through breaks unpaid. The communication and training is nothing short of p*** poor, forced to handle deliveries with no manual handling training and deal with the numerous customer complaints- unsurprisingly as their aim is to just to rip off the poor. If you have any sense of pride and conscience, do not work for this place, they’ll tear you down for it. I can’t stress it enough.