Everyday is different- don’t believe the negativity
Working at Brighthouse in stores is not like normal retail- it’s a bit of sales, a bit of telesales, a bit of admin and a bit of merchandising. This makes everyday different and always something to do. The atmosphere is excellent and fun
The store teams are small and in most cases like families, everyone’s looks out for each other which is good
Most customers want things - the trick is ensuring it’s affordable and you have the right proofs, income, ID etc this sometimes can prove a challenge reviewing bank statements so a good eye for detail is needed
Working hours are 10-5 so your in from 9.30 until 5.30 with Sunday’s off, sometimes you will do until 7’one night a week to ring telesales but the manager will get you a pizza or something.
Pay is ok, could be better but you would say that in every job, the managers pay is excellent for size of store and number of staff.
Targets challenging but you don’t get the grief that you do in other places if you miss; as long as you are doing the right things to get the sales in.
Regional managers are good, recognise good performance and make you feel important, head office sometimes needs a bit more understanding of the challenges the stores face
All in all it gets a bad rep but it’s based on perception of the business from 15 years ago and the stereotype of the customer- on the dole. If you are looking for a challenge and prepared to work hard but have fun and laugh doing it this is the place for you
Nice hours 9.30 starts, 5pm finishes. Good managment
Poor computer systems and very tight processes