Short staff all time in every department, kitchen, domestics, HCA, Nurses, no Manager for longs periods,in a daily basi there are not Nurses and HCA, to cover the needs of the residents.
Poor and bad practice, really bad Seniors Carers and carers and massively bad attention to the residents. (Dirty rooms, untidy rooms,Residents with dirty clothes on, people waiting more than an hour to go the toilet, etc.).
Every time that I went to visit my relative, he was extremely dirty and his room untidy and dirty with food over the floor.
The only good thing in that place it was the Activities Coordinator, which was really caring with my father, and giving to him nice 1:1 session sensory activities and also has been cleaning many times his room, when we arrived to visit him, she was looking after him more than the carers, cleaning his room. She was the best in Begbrook for sure.