Customer Service Advisor (Current Employee) – Birmingham, West Midlands – 25 November 2017
From the moment you get through the door, before you even take off your coat and log in to your computer - there are demands from staff for something to be done.
Management are unsupportive, they do not care about the individual, only about the work getting done - even if you are overworked and stressed or have personal issues going on.
Workplace culture is very gossipy, proud and provides few opportunities to build relationships. People only come to you for what they want, other than that, you are invisible - even when they see you.
The hardest part of the job is fulfilling tasks that have no acquaintance with your actual role. It pressurises you to get your own workload done in time and then everything else on top. The title of the role is deceiving as this is not all that you do.
Most enjoyable part - interacting with the students everyday who come from all walks of life.
GDL/LLB Administrator (Former Employee) – London – 30 September 2017
There were some very tough days working there, management made myself and my team member feel horrible and it was clear they had little grasp on what our job actually consisted of; and the constraints of the "new" IT system that they introduced.
Admissions and Student Recruitment Officer (Former Employee) – London – 9 May 2017
Whilst working at BPP a typical days work as an Admissions Officer, incorporated managing your own portfolio of interests, leads, and post sales enquiries over the whole BPP University college product range. The management were quite supportive and were very focussed on their end goals, and trying to ensure that the team met their goals as well. The pay was adequate for the job role, however at times the incentive structure felt inappropriate as it was team based rather than individually based, and as such your effort didn't always get rewarded. The hardest part of the job was having to learn in depth the intricacies of all the university programmes so as to be advise your clients properly, and so you can help those in your team without such an in depth knowledge. The most enjoyable part of the job was when as a team we met our goals and knew that a bonus was coming.
customer service advisor (Former Employee) – Southampton – 20 November 2015
BPP is a good company but working for them as a Customer Service Advisor was not a great experience. The workload is never ending and the pay does not reflect this. The culture is a negative one and hard work is not noticed. The best part was the students.
Credit Controller (Former Employee) – London, ENG – 14 September 2015
My previous finance office was a high energy target focused department. A typical day working within a team of seven involved chasing up clients in order to reduce old debt and hit the daily personal target set by management. The team would pool it's knowledge in order to get any problems resolved in the fastest possible manner and help achieve the group target. Under approachable and encouraging management I learning the overview of the full credit control process. From the first stage of credit checks and choosing the correct credit terms to invoicing, imparting of services, continuing to the chasing procedures and knowing when to terminate services and initiate legal proceedings.
The debt collection side of credit control can sometimes require a fair but firm approach and advising a student that they can no longer study was a sometimes difficult part of this role. The most enjoyable part of the job was a collective sense of achievement in hitting the group target.
CLIENT SERVICE REP / PSA (Current Employee) – London, ENG – 22 April 2015
A typical day at work would consist of managing client email inbox's and ensuring all emails are answered to within the agreed Service Level Agreement (SLA), answering any telephone queries from clients, managing clients monthly reports, booking students onto In-Centre Courses or Online Classroom Packages for Financial Services, A&T and Professional Development Qualifications, booking exams on behalf of students, Building relations with Training Managers from various Investment Banks, liaising with Credit Control to manage client debt. I am also a Health & Safety Representative and a Your Voice Representative. These duties included ensuring the 6th floor was H&S complaint at all times of business and also attending meetings conducted by HR on company changes and providing agenda items to be discussed which is collated from employees within the Student Management Centre.
Administrator (Former Employee) – London – 23 February 2015
• Project Management for faculty management e.g; creating and updating Microsoft Access Database for all Business School staff, pulling information from different departments and internal sources to be used by a variety of management levels; data analysis for Faculty Manager from National Student Survey, creating associate staff member page on student’s Virtual Learning Environment website. • Invoice processing for BPP Business School for freelancer staff and suppliers, requiring quick communication with senior management for higher authorisation. • First point of contact for freelancers and suppliers for invoice processing, handling new staff set up with HR and Purchase Ledger, and chasing payment delays and queries. • Handled ad hoc data analysis requests for student information from senior management, to strict deadlines. • Supporting Faculty Manager in obtaining student module choices to very strict timescales, enabling other departments to create student timetables on schedule.
International Admissions Officer (Current Employee) – London, ENG – 2 June 2014
A very fast-paced role juggling numerous responsibilities at once. Able to maximise your potential to the fullest in this role. Management are very understanding and fully aware of their employees welfare
Customer Services Team Manager (Former Employee) – London – 16 August 2013
I was managing a team of 10-15 in customer services. Would allocate work on a daily basis; conduct 1:1's; coaching & development; recruitment; motivating; manage SLA's; provide training. I was working with 3 other team managers to ensure the effective running of the service centre. My co-workers were what made BPP a pleasant place to work in. Working on tight deadlines during our peak times was a challenge but also made it exciting as I enjoy working in a fast paced environment. The most enjoyable part of the job is knowing that your providing a good customer service to help students develop in their careers. It was also rewarding to see you team members develop within the company.
Learning Centre Manager (Former Employee) – Cambridge – 25 April 2013
Every day was different and brought with it many different challenges. Constantly changing and evolving you had to learn to adapt quickly and effectively. Lots of different aspects to consider in job responsibilties. Worked with some of the most amazing people and met a real cross section of clients and students.