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Response to every review is contact HR or operations to discuss, when will you realise they are the issue?
Operations team are poor performers, when they do visit the homes stand outside smoking and breaching confidentiality, so called head of care is the most unprofessional individual iv met who clearly likes a drink.
HR previous gent was not not effective but at least he was respectful and kind.
I seen to many changes in last 10 months and certainly not for the better.
Staff in the homes try their best but the leaderhip from above is is dire!
After many discussions unresolved we have no choice but to seek the care we pay for.