Customer Service Assistant (Former Employee) – Solihull – 19 January 2018
I loved working for Boots. They are a professional company to work for . My colleagues were great fun and we worked as a team . Christmas was an especially nice time there despite being busy. Hours are good and time off is good. All breaks were honoured. Great home and worklife balance.
PDC Driver (Former Employee) – Ashton-Under-Lyne – 19 January 2018
Worked here for 2 months and it was an absolute disgrace. A typical day at work would involve turning up to the office and be allocated a route (all routes were different every day and the easier ones seemed to get stitched up to the workers who were actually dealing with the routes on the computer). I would go out usually 15 minutes early or so (laugh) because all other drivers seemed to be doing this. No extra pay!!!. The routes were unrealistic as they give you far to less time in doctors and pharmacies to actually collect or deliver what you are supposed to. That far out that they actually gave me 3 minutes to get to one pharmacy which was clearly at least a 10-minute job. they do not take traffic into consideration. They put you under far to much pressure and timings are all wrong. if I was on an evening shift, they were not bothered if you were on an afternoon shift that you might be late back. they just let the other person deal with it that was on the evening shift with you. so more pressure put on colleagues also! Managment did not have a clue how to deal with all this and false promises are still being made if you look back at the reviews further back even 3 - 4 years ago. nothing seems to have changed. The people that worked there were okay to get on with but in general, I got the impression if you had been there for a number of years you had control of what you wanted to do on any given day. Certain shifts were stitched up and it seemed you wouldn't get a chance if you had not earned your stripes. The hardest part of the job was being put on different routes allmore... the time and timings were not changed for you. it was basically go get it done in the same time that the guy that has been here for 10 years does. JOKE!. Nothing enjoyable about this job and I would urge anyone to think carefully before taking it.less
Great place to work if you don't step into management
Practice Manager (Current Employee) – England – 18 January 2018
If you go into management expect to be ready to answer whatsapp/MS groups mesages long after finishing work or on day off. I enjoy working with a great in store team of very different individuals as well as interacting with customers on a regular basis.
Customer Assistant (Current Employee) – London – 18 January 2018
hours were not always permanent and sometimes changed last minute (part time work) management have no consideration for outside of work life hard to progress unless your mangers are willing to give you a chance or interested in letting you progress. Learnt a lot working in this role over the years
I WAS a PDC Driver , I'm so pleased I'm not now. Worst job I ever had, Poor hours , constant pressure from management, Poor pay . Some of the people you visit will break your heart yet you don't have time to interact with them as the delivery schedule must be met ( usally by breaking speed limits) The Troops on the PDC Team were great , Boots Pharmacy staff not so , they look down on you and ignore you most of the time. It didn't take me long to find a new job and leave Boots. So glad I did 😊
Good bunch of PDC Drivers
Poor hours, Poor Pay, Constant pressure from management
Customer Service Assistant (Current Employee) – Aberdeen, Aberdeen City – 15 January 2018
Only been with Boots since May 2017 and came from the oil and gas industry and so far they have been a good company to work for and are interested in progressing their staff as I am now being trained for an Assistant Managers position. I have found the Management very approachable and all staff are friendly to work with.
I deal with pharmacy delivery at start of day, putting away medication, storing it correctly etc, while covering healthcare counter. This is dealing with customer purchasing toiletries, over the counter medication etc. When dealing with the medication i notify the customer of how to use, for what period and that it may not be suitable depending on circumstances, while also helping them with suitable medication for problem. As i am still training , in the afternoon i am giving some training on computer system used in pharmacy as well as dispensing, labelling etc. I am also used for queue busting in the pharmacy(which entails taking prescriptions of customer, checking if we have said item and giving them an approximate time for prescription to be ready or giving them out prescription , checking their details , asking if we request repeat for them and letting them know when next repeat will be ready)and on healthcare counter. At end of the night i change counter caches and with a colleague put them in safe and complete appropriate paperwork. On occasions i may have to shelf monitor, do count lists, put out shop delivery, book in shop delivery, deal with shop recalls , do a sales-plan and do a change run with another colleague.
Assistant (Former Employee) – London – 11 January 2018
Great way to adapt communication skills and customer service skills. I learnt many things about retail and the management was excellent. Best way to learn customer service skills and the service is great . I would be a pleased customer