Booksy
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Booksy Employee Review

Quickly gone downhill

2.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
5 July 2019
Was a great environment when I joined, good salary, high expectations but reasonable and all help was provided if needed to meet your KPIs. After new management joined quickly went downhill and soon there was no advancement opportunities, KPIs were unreachable, staff were expected to work overtime and workloads tripled. Soon staff were being fired all over the place, no job security and no staff make it past 2 years with the company.
Ratings by category
2.0
Work/Life Balance
4.0
Salary/Benefits
1.0
Job security/advancement
2.0
Management
3.0
Culture
Pros
Reasonable salary
Cons
Overtime is expected and management don't care about staff
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Official response from Booksy
16 October 2019
Thank you for your review, although I am glad you were happy at Booksy to start with, I am saddened to hear that you became unhappy with the new management. There are several advancement opportunities within the company as we are doubling the size of our workforce by next year, this would give ample opportunity for the right member of the team to progress. We most certainly do not dismiss people from the company unless we deem it absolutely necessary. We have a structure that we follow strictly to give employees the chance to improve on any issues/ drawbacks they may be having. Besides – we invest in people by training, supporting and guiding people to be the best they can, therefore it would be counterproductive to fire employees without a truly good reason. KPIs can sometimes feel unreachable, but the company has targets and management are there to support if people are struggling. I wish you all the very best in the future.
Similar reviews
1.0
Job work-life balance
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10 March 2020
Same roleSame location
Customer Success Manager (Former Employee) - Eastbourne, East Sussex
When I joined the team, the UK team was very small. As time passed and the company grew it became more and more clear that management couldn't care less about us or even the company itself, only themselves. From being called an "Overhead" by the sales manager, who has countless HR complaints against them, to being called a liar by the country manager directly to your face when trying to raise your concerns with them. On top of that, god forbid trying to improve any broken processes as you will be disciplined while at the same time have your work taken by your manager to make themselves look better to their superiors. Avoid like the plague if you can.
Pros
There are genuinely lovely people trying to do their best.
Cons
Unrealistic expectations from staff, little to no support once you're in the role, constant lies from management about opportunities and training.
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Official response from Booksy
21 September 2020
Thank you for your review. We are sorry that you feel there were issues during your employment with us.Booksy takes its staff wellbeing and job satisfaction very seriously as per our company value of “people first”.The company has grown rapidly since it was founded and we have reached extraordinary milestones with the help of our amazing team. Our management team is incredibly dedicated to ensuring that our employees have ongoing support and access to various channels including HR if they feel the need to address any concerns. As a part of a wider global company, we are constantly improving our processes and we value any input from staff members, we even actively seek our staff's opinions through using various platforms. Praise is given out regularly and fairly and we pride ourselves in having a rewarding culture which includes global recognition and team achievements which are celebrated frequently. As we continue to grow, we are always providing regular training and advising employees of new opportunities for progression within the company. Please feel free to get in touch if you wish to discuss any of these points further.We wish you the best of luck for your future endeavours.
4.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
25 October 2019
Same roleSame location
Customer Success Manager (Current Employee) - Eastbourne, East Sussex
Booksy has giving me the chance to flourish and show my professional and personal attributes. The best thing i have learnt about myself is taking ownership of my workload will result in positive views and more importantly respect.
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5.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
18 September 2020
Same location
Customer Liaison Officer (Current Employee) - Eastbourne, East Sussex
Having joined the company as a Customer Success Onboarding Agent a few weeks ago, I am yet to experience anything to fault. Management and staff are extremely welcoming and the role is enjoyable. The work/life balance is excellent and I'd definitely recommend Booksy to anyone looking for a social, driven team.
Pros
Social life, working hours, lunch breaks, benefits
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