Booksy Employee Review
Biggest mistake of my career
When I joined the team, the UK team was very small. As time passed and the company grew it became more and more clear that management couldn't care less about us or even the company itself, only themselves. From being called an "Overhead" by the sales manager, who has countless HR complaints against them, to being called a liar by the country manager directly to your face when trying to raise your concerns with them. On top of that, god forbid trying to improve any broken processes as you will be disciplined while at the same time have your work taken by your manager to make themselves look better to their superiors. Avoid like the plague if you can.
Ratings by category
There are genuinely lovely people trying to do their best.
Unrealistic expectations from staff, little to no support once you're in the role, constant lies from management about opportunities and training.
Official response from Booksy21 September 2020
Thank you for your review. We are sorry that you feel there were issues during your employment with us.Booksy takes its staff wellbeing and job satisfaction very seriously as per our company value of “people first”.The company has grown rapidly since it was founded and we have reached extraordinary milestones with the help of our amazing team. Our management team is incredibly dedicated to ensuring that our employees have ongoing support and access to various channels including HR if they feel the need to address any concerns. As a part of a wider global company, we are constantly improving our processes and we value any input from staff members, we even actively seek our staff's opinions through using various platforms. Praise is given out regularly and fairly and we pride ourselves in having a rewarding culture which includes global recognition and team achievements which are celebrated frequently. As we continue to grow, we are always providing regular training and advising employees of new opportunities for progression within the company. Please feel free to get in touch if you wish to discuss any of these points further.We wish you the best of luck for your future endeavours.
Booksy's product and business model has allowed it to grow massively with no signs of slowing down. Being in a growing company is refreshing, with new opportunities and things to learn all the time. It's very busy and there is a lot still to do as the company grows, the people in the office are lovely and the management team seems like it really cares about people. Not sure what some of the comments about overtime and unreachable KPIs are about, there's a real feeling that when you're at work you're working, when you're at home it's time for rest and rejuvenation. I've also personally witnessed management going above and beyond for employees and there's a real feeling that the management team values their team. The environment is fairly relaxed compared to some working environments and it's nice working with a product that really seems to change the lives of those that use it for the better. Sometimes the "startup/ scale up" mindset can be hard to adjust to for some people. I find the days fly by at Booksy and the people are really enjoyable to work with on a daily basis.
Having joined the company as a Customer Success Onboarding Agent a few weeks ago, I am yet to experience anything to fault. Management and staff are extremely welcoming and the role is enjoyable. The work/life balance is excellent and I'd definitely recommend Booksy to anyone looking for a social, driven team.
Social life, working hours, lunch breaks, benefits