Booking.com is as big and bold as it proclaims. The training I had from them, was amazing. I shared my training with trainees across Europe, via a virtual classroom.
From day one, you're put into your new team, and I have to say I was fortunate, to be put with a great team of people, who have been instrumental with my development.
The culture is a very inclusive one. It's not one of those companies, where you will feel marginalised. The mix of cultures, makes for a fun social environment.
The hardest part of the job, is the job itself. You have to be aware that you're dealing with people from across the globe, and how they deal with customer service agents, vary. Also to note that Booking.com is a third party agent, not the hotelier, therefore guest expectations can vary, can cause awkward conversations, when they don't get their way. that being said Booking, will support you if a guest gets a little out of hand.
There's a lot to enjoy and a lot to frustrate you. My best advice to anyone who wants to work as a CS Guest Specialist, have thick skin and keep a smile on your face, and you'll do just fine.
Monthly social nights
Agressive Guests and Hoteliers/Partners