Booking.com Employee Reviews

Found 60 reviews matching the search See all 542 reviews
Sort by: Helpfulness | Rating | Date
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not my cup of tea in the long run.
Customer Service Assistant (Former Employee) –  Cambridge, Cambridgeshire27 February 2019
When I talk about booking.com the main things I say to people are the company is great and offer alot of interesting perks, the people were great including my colleagues and team leader.

I just personally didn't enjoy the actual job.The hours were long and a huge chunk of your day will be on the phones pretty much non stop.

There is a huge push for reaching your personal targets which is good but I feel like the company needs to find a middle ground in which their support of mental health takes into account how people may cope with this pressure. There is far too much focus on this. Think about the wellbeing of staff.

I witnessed alot of bad behaviours from customers and hotels over the phone and believe the company should be stricter on how we should be spoken to. In my space of 7 months there I was called the 'C' word three times by different customers. You should not have to remind customers to not swear as a warning. You should be able to just end the call.

It seems like progression takes a long time within the company too.
Pros
Free lunch, great quarterly bonuses, perks throughout the months, free fruit, tea and coffee and cold drinks, amazing people
Cons
Weekend shifts only, badly mannered customers and hotel staff, too target focused, long phone hours.
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Zusammenfassung
Partner Specialist (Current Employee) –  Cambridgeshire22 February 2019
50 Zeichen sind zu wenig um dieses Unternehmen zu beschreiben.
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing company, great work ethic
Accommodation Service Executive (Former Employee) –  Cambridge28 January 2019
I would suggest this company to everyone: there are a lot of benefits, you get to meet a lot of people from different parts of the world, there's a great work ethic and, even though the job is simply customer service, they really know how to keep your mood up.
Pros
Free meals, great benefits, quarterly bonus.
Cons
Spend a lot of hours on the phone.
Was this review helpful?Yes 1No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Fun workplace
Purchase Ledger Supervisor (Former Employee) –  Cambridge27 January 2019
I loved the work culture, for a large company it had great perks, very social we were one large family. It was a fast past, efficient and productive company where we were hard working but this was matched with energy and performance was appreciated and rewarded with such things as Star of the month
Pros
High Energy Efficient
Was this review helpful?YesNo 2Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Contradictive procedures; staff is used and dumped, poor support for new comers
Customer Service Assistant (Former Employee) –  London, Greater London23 January 2019
Although the office are spacious and comfortable, the bounds between staff can be awkward, especially when you are new and not trained for issues you are somehow cornered to deal with and not trained for adding pressure, stress or humiliation to the task you are dealing with.
Some work colleagues are lovely people, others just act as 'can't be bothered' when you request assistance. Some supervisors act in very nasty way according if they like you or not based on some 'facial' criteria.
Breaks are very short and clocked by the minute...
Food is free but satisfactory in quantity if you are on strict diet.
Training was great.
Work pattern/duties are allocated as a 'casino' gamble...
A job to take if you have nothing else better as it is not a real customer service role but a call center role with strict (confusing, contradictory) procedure rules.
Pros
Free lunch, nice multinational team mates
Cons
work pattern, hours, shifts, poor supervisory skills from TL
Was this review helpful?Yes 4NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Simple.
Management of the Reservations (Former Employee) –  Freelancer9 December 2018
Getting new bookings, managing existing, make space for most bookings possible to be served, explore the market and include good deals fort he customers to book more.
Pros
Getting to meet lots of people which opens opportunities.
Cons
You have to handle all bookings even in the night.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
customer service
Korean/Japanese Customer Service Executive (Former Employee) –  Cambridge, UK30 November 2018
- Handling customer’s needs and complaints via mail or phone
- Supporting hotel’s needs
quite stressed out because all the time I had to figure out the problems
Was this review helpful?Yes 4No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice Company to work for
Customer Service Senior Specialist (Current Employee) –  Cambridge25 October 2018
Job is quite interesting, I learnt a lot during my time here. The company culture is open and ready to listen to employee.
The people that surround you are amazing and coming from different backgrounds.
Was this review helpful?Yes 3No 3Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lively, productive place to work
Customer Service Executive // England (Former Employee) –  Cambridge, Cambridgeshire15 October 2018
Best place to work at, social events, bonuses, incentives.


beautiful colleagues, you gain a lot of life experience and skill here.
I would recommend this as a place of work.
Pros
salary, bonuses and incentives
Cons
weekend working and late shifts
Was this review helpful?YesNo 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Booking.com
CUSTOMER SERVICE EXECUTIVE (Former Employee) –  London11 October 2018
Booking.com is a great company to work for, they have good salaries, good work/life balance and benefits. Booking.com is a perfect match for someone with hospitaly and customer service background.
Was this review helpful?Yes 1No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Too many changes
CSG Team Leader (Current Employee) –  Cambridge, Cambridgeshire29 August 2018
Used to be excellent, now there have been too many change sin such a short space of time, staff are no longer treated as humans, but simply numbers that can be replaced.
Pros
Social events, free lunch, free drinks, benefit program
Cons
Poor management, unachievable targets
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Don’t do it to yourself!
Customer Service Assistant (Current Employee) –  London, Greater London12 August 2018
As call centres go, this is essentially a protype of everything wrong with this kind of setting.

Chaotic shift patterns, that swing from am to pm. One day off every 7 days at times. You have no influence to change this.

There is a very high call volume and you are expected to work to unrealistic targets. If these slip, you will get formal warnings and pressure. If this happens on probation though, say bye bye quickly.

Their sickness policy and lateness policy is a joke. It is a set three times a whole 12 months or diciplanary action.

Basically it’s a doo doo sandwich and the little benefits such as 25 percent off hotels is the little bits of gems buried in it. Regardless of these gems, you still wouldn’t take a bite.

Too much is made of the salary being generous. In terms of call centres 20k is average and surprisingly other travel companies pay more for the same roles.

Basically if you are desperate for a job and only need to stick around short term, it’s alright. But even then it’s still soul destroying.
Pros
Free lunch
Cons
30 minute lunch, unrealistic targets, pressure and bullying, high call volume, sickness and lateness policy.
Was this review helpful?Yes 22No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lovely working environment
Customer Guest Specialist (Former Employee) –  Cambridge1 May 2018
Booking.com is as big and bold as it proclaims. The training I had from them, was amazing. I shared my training with trainees across Europe, via a virtual classroom.

From day one, you're put into your new team, and I have to say I was fortunate, to be put with a great team of people, who have been instrumental with my development.

The culture is a very inclusive one. It's not one of those companies, where you will feel marginalised. The mix of cultures, makes for a fun social environment.

The hardest part of the job, is the job itself. You have to be aware that you're dealing with people from across the globe, and how they deal with customer service agents, vary. Also to note that Booking.com is a third party agent, not the hotelier, therefore guest expectations can vary, can cause awkward conversations, when they don't get their way. that being said Booking, will support you if a guest gets a little out of hand.

There's a lot to enjoy and a lot to frustrate you. My best advice to anyone who wants to work as a CS Guest Specialist, have thick skin and keep a smile on your face, and you'll do just fine.
Pros
Monthly social nights
Cons
Agressive Guests and Hoteliers/Partners
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Little or no room for advancement
Partner Specialist (French) (Current Employee) –  Cambridge2 April 2018
No room for career progression but fun working environment, salary is okay for the job but very stressful especially when you have to work every weekend and also management pay little or no attention to the office staffs, and so many agents don't even know who the office managers are as everyone seems not to know whats going on and one thing about the Cambridge office, is favouritism, and its more like a family run business and people come and go because management do not care to loose valuable employees because they constantly recruit.
Pros
Free lunches
Cons
Favouritism in Cambridge office
Was this review helpful?Yes 9No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun Place to work
Customer Relation & Training Big Data (Former Employee) –  Canary Wharf2 February 2018
I had a really good time at Booking.com, everyone is super nice and you get treated with so many employee benefits almost each day, free cantina is great!
Was this review helpful?Yes 2No 2Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place for a while
Customer Service Executive (Former Employee) –  London28 January 2018
Big corporation, working like in jail, very strict day to day basis schedule, shift work, job is very repetitive. If you need money, is good place, benefits, bonus, overtime.
Pros
free lunch
Cons
shift work, strict schedule
Was this review helpful?Yes 14No 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
rythme soutenu
Chargée Relations Clientèles (Former Employee) –  Cambridge8 December 2017
environnement de travail soutenu, culture anglo-saxonne très présente, tant dans le management que dans la façon de travailler.
Pros
repas et petit-déjeuner gratuits, soirées entre collègues
Cons
horaires difficiles
Was this review helpful?Yes 1No 5Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Perfect place to work
Customer service (Former Employee) –  London, Greater London3 October 2017
Really nice place to work.
In company there is provided an excellent team work.
All people are nice and friendly. Ready to help. Training is provide.
Perfect environment.
Have a chance to progress .
Pros
Free lunches
Cons
Shjft work
Was this review helpful?Yes 3No 5Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Customer Service Executive (Former Employee) –  London, Greater London30 September 2017
Very nice place to work. They take care of their employees and are a very respectable and well known company. You get a great bond with your colleagues as you work together.
Pros
Free lunch, outside of office activities, benefits
Cons
Could be very strict
Was this review helpful?Yes 3No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
ZERO Appreciation
Digital Marketing - Won't specify more (Current Employee) –  Won't Specify16 September 2017
You spend years advancing your skills and overtaking other, exceeding expectations for few years, yet you are told 'We need to see more'. Being paid 1/2 the salary your peers get within the same team (other mistakenly mentioned their pay). This is how much this company values skilled minds and try to keep them happy.

This is not a Customer Service role, this is in Digital Marketing. What a shame, time to leave.
Cons
Brain-washing with work culture, so you choose between this culture with low pay or higher pay with less treats at work
Was this review helpful?Yes 13NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Booking.com. Our community is ready to answer.

Ask a Question

Overall rating

3.8
Based on 542 reviews
5174
4197
391
243
137

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.9Culture

Booking.com Reviews by Location