Booking.com
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Booking.com Employee Reviews

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United Kingdom96 reviews
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3.0
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did not get the opportunity for growth as the position was never available and the training to achive them was minimum and even tho we hit targets we did not get the chance to apply
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5.0
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Great place to work
Fast paced

Target driven

You can track your performance analysis

Use the reports to improve work productivity

Training was on going and dynamic

The CRM software was excellent

Easy to understand in solving tickets

Emails, chats and phone calls
Pros
Great work environment, supportive teams
Cons
KPIS but I loved them
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1.0
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I worked there as a team lead the culture was very poor and highly unprofessional. Aggression, insubordination, work avoidance were common. On the other hand there were some really cool people there and I was paid very well.
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2.0
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It looks like a very young, modern and colourful company. Offices nicely decorated, free organic fruit, one paid party per month... It seems like the dreamt company where they promote friendship and "solid values" and a career development.

I worked in UK and other countries where this company have offices.


First thing to say, there are 2 kind of workers considered for them> Customer services agents and all the rest.


While Agents from Customer Care does a very hard work, the company considers them the last and least important workers in the company - unless the ones hired through a 3erd companies *EPS- that are not only low paid for the same work but are completely left apart without tools or proper support, specially in countries where the wages are very low. Welcome Globalisation when makes legal to take advantage of politics for profit!


After 8 years in the company I can confirm that the only positive is the money paid, but this does not cover the constant humiliation as worker.


The lack of professional preparation from the very first level of management to work with people is so disturbing, that you end up wishing your direct manager is your friend or you will be suffering until death - your will is ruined and your professionalism too, if not your personality.


Actually, it is very obvious that if you do not have friends within management, no promotions will ever happen. Further more, if your manager is not your friend, you may be penalised for stupid things and your bonus will be affected; personal opinions to evaluate your behaviour will come into
 - more...
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5.0
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The pay and bonus system, as well as holiday and sickness policies, are excellent. Health care scheme, cycle to work scheme, quarterly bonuses...


Overall it was a good work experience for such a big company, they tried to keep employees motivated with workshops, monthly parties, team outings etc.
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5.0
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Excellent company to work for. The work culture is amazing, the team I worked with was very supportive and positive in any situation, willing to help all the time and the benefits the company provide is exceptional! Loved it!
Pros
wage, benefits and work culture
Cons
Na
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1.0
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You can see that most of the other reviews here talking about the management level because basically it's a mafia , you wouldn't get any promotion or develop your career there if you don't know someone from the management level or recruitment team, so they promote employees internally most of the times based on the connections and relations, you can see many unqualified managers and supports, not to mention the racism where some employees from certain countries or ethnicities can't see them as managers no matter how qualified they are.
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5.0
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Loved working at Booking.com. Really good place to work. Really nice people working over there. The Night Shift is AMAZING! Managers are super nice. LOL
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3.0
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It's impossible to develop a career.
The job is alright, if you are out of uni and need job or long term unemployed or new in UK. Too many hard to hit targets.
Pros
Free lunches, terrible coffees, tea bags, once a month party to get drunk, quarterly team outing
Cons
Difficult to reach KPIs, work pressure on agents, you are just a number, that needs to get the target.
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4.0
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The pay and bonus system, as well as holiday and sickness policies, are excellent. Health care scheme, cycle to work scheme, quarterly bonuses...

The team leaders do not receive proper training on new procedures but are supposed to train their teams on them... this can cause problems and friction at times.


Overall it was a good work experience for such a big company, they tried to keep employees motivated with workshops, monthly parties, team outings etc.


Would recommend, easy job for what you get.
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5.0
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It is one of the best companies in human rights and its value to the individual.
work environment comfortable, friendly environment, training required for work is provided
Pros
Free Breakfast, Soft Drinks
Cons
Short Breaks
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5.0
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When I started working with B.com the atmosphere was phenomenal and I enjoyed it. Place is very modern, free breakfast( granola and cereal), free coffee and tee plus syrups ( vanilla, caramel ), fruits and so on. Kitchen is clean and organised. During the shift lunch is served in the canteen for free. Within the time I have two team leaders and they were very supportive.
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4.0
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Σε γενικές γραμμές είμαι πολύ ικανοποιημένος με την Booking.com ως εργοδότη. Το εργασιακό περιβάλλον είναι καταπληκτικό, ο μισθός αρκετά ικανοποιητικός και οι παροχές πολλές και ενδιαφέρουσες. Θα την πρότεινα σαν εταιρία καθότι παρέχει πολλές ευκαιρίες εξέλιξης.
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1.0
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Nice people to work with however the job itself is very stressful and demanding, the shifts are 10 hours long (30 minutes break) and you’re always answering phone calls and replying to email. Would never come back here.
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2.0
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Alot of "funny" business goes on. Team leadership is non existent. They kinda over promote a certain sexuality. They don't like ppl with opinions. They absolutely love a yes man. Work/life balance a joke. They say they care about ur wellbeing, but it's just a front for and from HR.
Pros
Gifts, good wage, meet ppl from all over the world.
Cons
Work life balance, management gangs. Pretentious people.
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5.0
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Booming.com is ok to work for, however expect to get bored fairly easily. They are very strict when it comes to being late and everything you do is monitored and watched.
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5.0
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It's really nice to work for Booking.com. The office is clean and colored, they offer you 1 free meal per day in the canteen (freshly cooked in the kitchen) and you always have fruit and tee/coffee for free.
The office is organized in team and if you have any problem your team leader always help you.
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5.0
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Es ist definitiv eines der best ausgestatteten Büros in den man arbeiten kann.
Pros
Schnelle Einarbeitung
Cons
Viele Änderungen in Prozessen
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5.0
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Ambiente laboral tranquilo, teniamos mucho suporte desde el area manager.
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1.0
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Working like a robot. With unrealistic targets. They can fire you easily because you will never reach targets. And you are always under stress because of that
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1.0
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management are a joke and if you sleep with them you will get far
most take drugs to get by

Money is okay but you will need to work late or weekends and have no life

People care way to much about friendship rather then actually working

Free food but no salt or seasoning because everyone is a VEGAN!
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