Classroom Environment - Micro-management
Customer Service Advisor (Former Employee) – Burnley – 7 March 2018
The work is easy - but the management is very biased and corrupt. Progression and extra opportunities are only given to those who know the managers on a personal level, and even they are very very basic. There is frequent lack of communication between management which causes a lot of conflict across teams. The environment is not very professional. If you are in probation, you can come in to work and be sacked on the same day without any notice. Preference is given to daytime staff as opposed to evening staff. Rules constantly change to suit the individual in charge. If you have any issues and raise a grievance, you will suffer from detriments after this - the management frequently lie to cover up mistakes they have made and make the employee to be problematic. A good progressive company, but the wrong style of overall contact centre management. Zero job satisfaction - resulting in poor performance from employees. If you choose to work here, be sure to have a solicitor on standby.
Good working equipment
Micro management, no progression, classroom environment