Have lost the key values which the company was founded on. The culture that developed strong management and Headoffice team no longer exists . It feels like the company no longer cares about the team or quality. Have lost a lot of strong managers over the years and training standards have reduced. This has resulted in the brand and core values which made the company great no longer... followed.
Hard to find in the current structure
Lack of direction. Unfair inconsistent treatment. Good quality diminished.
Waiter (Current Employee) - White City, Greater London - 23 June 2020
Very Fast Paced, but easily manageable if you stay on top of everything and are organised.
Decent Wage and you get to keep your own tips.
Competitive work environment with incentives for staff members who sell the most amount of a certain product
Has no idea what the brand is - went from causal breakfast to fine dining smartly dressed with an old man's shed as the setting & outdated menu - poor management, poor self-development, and poor training.
was a waitress there for 9 months and the managers were unbelievable... time off was impossible, managers were harsh and told you they didnt like you or said “you should look for a different job” despite being a pretty good waitress and getting 5 star reviews on trip advisor. They were always understaffed so the work was unbelievably stressful! They treated the waitresses as if they were in competition constantly and the pay was unfair, i was paid £6 an hour whereas new waitresses were offered £8.50! honestly
Used to be a fantastic place to work, recently the company seems to have lost it's core values of being a family place to work. Taking away staff discounts and bonuses really drove the dagger into the heart for many people. Management frequently lie to employees about future promotions etc. Poor choices for head chef and managers. The area managers only care about the sites that are making money, and will bully the other sites and not help until the team at that site decides to leave. Telling members of staff to hand in their notice or they will get fired.
Recently whole work ethic changed to money-grabbing business. Little care for workers as they just want to boost sales and make more money.
Took out good management as seen to be too nice to workers and replaced with unqualified and knowledgeable managers.
A typical day working for Bill's can vary from a relaxed customer focused environment, to a stressful fast paced profit focused environment. Bill's are good at adapting to social changes, and reacting to changes in the industry.
When I joined Bill's, within 2 weeks over 4 people had left and I didn't understand why however once I'd been there less than a month I realised how poor the management was. No one in the restaurant has respect for each other so the Front of House team do not work well together and it is a bad environment to work in.
Bill's is a great company to work for. Unfortunately external factors meant that I was unable to continue working with them but I would 100% recommend Bill's as an amazing and supportive place to work.