Customer Service Advisor (Current Employee) – Wakefield, West Yorkshire – 4 January 2018
A typical day at work here involves a lot of customer support. An inbound advisor can take up to around 60 calls a day. From my role in this job I have learnt how to deal with customers needs, to always put the customer first. I now push myself to achieve all my targets, I have done coaching with other advisors, and pushed myself to my full potential. Management are great, always there to help and listen. The hardest part of the job is probably being flexible and on all different shift patterns, and also making sure you hit all targets. I enjoy making customers happy, and also although it is a hard part, I enjoyed challenging my self and hitting targets.
Customer Service Advisor (Former Employee) – Sunderland – 27 October 2017
Worst place I’ve ever worked in my life. Staff treat you like absolute dirt. Wouldn’t recommend them at all. Would work until 10pm on a Friday night then they would want me back in 8am the Saturday morning. Absolute no social life. Brand support coaches do absolute nothing but turn their nose up at you.
Coaches and managers attitude. Lack of support, environment felt like a concentration camp
Customer Service Advisor (Current Employee) – Peterborough – 4 October 2017
BGL Group reward those who are loyal and dedicated. Sometimes it is very busy, and sometimes it is quite. I have learned a lot working for this company. Management are good at what they do. Workplace culture is good. The hardest part is getting used to the shift rotation.
Free Breakfast at weekends, good salary, overtime incentives
Sales Advisor / Retentions Advisor (Former Employee) – Coventry, West Midlands – 21 July 2017
I started at Fusion many year ago roughly about fifteen years ago, at this time the workplace was good and many benefits including a competitive bonus structure. /During my time staff were made redundant and management did not like paying the bonus we were all deserved and capped it to a ridiculous amount. After this I left
Executive (Current Employee) – Peterborough, Cambridgeshire – 23 May 2017
Flexible working - hours Flexible working - working from home fully supported Great tech - choose what equipment you use to help you do your job On site gym at the HQ Free fruit Subsidised onsite catering - exceptional quality and offering Surrounded by like minded people Free, generous onsite car parking Light, airy, clean and modern office