bet365
Get weekly updates, new jobs, and reviews

bet365 Employee Reviews

Job Title
All
Location
United Kingdom45 reviews
Found 45 reviews matching the search
See all 54 reviews
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
When I worked there the management team were not willing to view you as a person. Very intolerant of personal issues and only interested in bums on seats to make money. Customer service were expected to support all other departments with no consideration to our own targets. Promotion unlikely if your face doesn't fit.
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I think this job has taught me a lot as a first job with good pay. However personally I did not find this job regular enough in order for me to earn the money I want. However it is a lovely environment to work it with talkative colleagues.
Pros
Good pay.
Cons
Not regular enough work.
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Salary above average. The business is all about money so that should be your attitude. Even better salary and benefits if you come from abroad. Casual environment.

Progression exists. Bonuses are achievable.


But...


Customer service is horrible and it will not be your fault. You'll actually feel sorry for customers. At the moment and with no plausible reason except management thinking it's a good idea, customers are provided with a single way of getting in touch with the company (live chat) so they wait for hours to speak to someone; yes: you'll deal with unhappy gamblers plus waiting for hours. "Can't a customer send an email and go on with his life?" No. 3 chats simultaneously for your entire shift (usually at least 4 days out of 5) which can obviously be exhausting. Management once again doesn't care. "Thank you for your hard work during these challenging times" and that's it.


Management claims feedback is valuable and taken into consideration but it's not. Advisors, team leaders and supervisors try to make them understand what we deal with but it's pointless.


Be ready to not know your rota or days off for the next week when it's Tuesday. Work-life balance right there.


You are promised with 2 payband reviews. Be ready to never know the criteria for the 2nd review and "we'll deal with it soon" - replace "soon" with "when we decide to".


You'll have multiple windows opened to do your job. Not a problem and normal for a call center but in bet365 most of them are outdated and/or actually make your job harder. Once again feedback is ignored.


And last but not least: due
 - more...
Pros
Salary above average, good benefits. And if you come from abroad it's even better. Building is ok.
Cons
Management, shifts, tools do your job, Stoke-on-Trent
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Shifts are a killer which is why work life balance can be difficult. Can sometimes do up to 10 days in a row. Not enough parking so have to walk in, not great walking back to the car at 10pm. Customers can be really rude and they don’t like you to terminate the call and some girls have ended up in tears. They monitor loo breaks etc but don’t offset against staying late because a customer will not cut off the call.
Pros
Nice clean off ice and own cafe, colleagues nice
Cons
Shifts, parking, management do our job at busy times therefore no support which can be stressful
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
it is a bit stressful when working as spanish customers account advisor, but at least you get paid well and even if working shift are not the best you get paid for your hours
Was this review helpful?
Rate your recent company
Share your experience to help others
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Cons/
Shifts are all over the place and constantly changing with a mixture of lates and early shifts and split days off making it a stressful work-life balance.

If your face fits you can get away with doing very little however for everyone else you are expected to work miracles with no chance of progression.

Goal posts are constantly changing when suits making it impossible to know what you are aiming for in terms of bonuses.

Very Poor management with very little support.

Toxic workplace culture. There is an incredible amount of backstabbing within the business even from the Team Leaders and Supervisors who were just as bad.

No confidentiality - everyone will know your business.

Depressive place to work.

Most enjoyable part of your day is clocking off.


Pros/

Above average salary

If your face fits you will be well on your way.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great building and ace work environment....But this is a bums in seats mentality...the infrastructure Mgmt team Manager has very poor people skills.

They should allow the Engineers more freedom to use there skills. the would allow more uptime and less impact to the business with outsges
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Cons:
Poor management

Toxic workplace culture

Micromanagement

Stressful work-life balance

Depressive place to live


Pros:

Above the average salary

Good if you are a graduate
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
very friendly atmosphere with good pay and great enhancements but shifts vary from day to day in most departments which can be a issue if you have family's
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work talented and friendly people all round. A wide variety of tasks available and very interesting projects. Good career progression possible
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Working at bet365 was one of the greatest pleasures in my work history. This is a company that really does care for its staff's wellbeing!! Everyone there is friendly, helpful and respectful and they have a great team of managers who are always there to help.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
We Joke about it but the term "where dreams and innovation goes to die" would be a fitting description for that place, Managers will back stab and lie to get one over each other
Nearly everything you get told during your interview will not happen and they never provide training
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Only downside to the job is the unsociable hours and how most contact is somebody complaining - never worked in a customer facing role where 9/10 interactions are negative until here.
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great pay, one of the best paid gaming companies in Gibraltar for basic customer service. However, it is ran like a military boot camp. 5 minutes maximum to go toilet, only up 20 minutes allow a day or your bonus would take a hit. Management, you rarely speak to, as the SUPS control everything!! All seem to be crazy and power hungry they ruin the hardworking atmosphere. That is the only down side! Basic shift work for gaming. All in all if you can deal we getting over paid for a basic job and handle being at school again not a bad shout!
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Owner is greedy so dont expect a fluffy friendly work environment. Minuscule help/support with those that have an obvious gambling problem but no surprise there
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
None of management or the trainer have any casino experience so it made my role harder to get around the role you play within the business. If your happy to put up and shut you'll be fine. Throwing free cash at someone for moaning aint my type of customer service in gaming/gambling industry. Having customesr from india threatening to commit suicide when clearly they shouldn't be gambling.
Pros
Money.. lifestyle..
Cons
Being a customer service advisor
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Job pays well and is a secure job.

I was in telebet but didn't like the job so moved over to verification.

Management not the best it was a lot better in telebet that verification.

Same old same old though managers and supervisors get special treatment and can go for breaks when the want and do what they want but when I comes down to the staff you cant move get looked down on even for going to the toilet and speak to you like rubbish if your a supervisor or and manger then the job is great if not then be prepared to be miserable
Pros
Good Pay, Secure Job
Cons
Management and Supervisors
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Offer great salaries to lure people in but management style leaves a lot to be desired. Some old fashioned cultures which don't belong in a modern work place. Discrimination is common place and if you have any serious medical conditions there is little/ no empathy from management; more of a stick than carrot approach. Would not return regardless of salary.
Pros
Good salary, free refreshments
Cons
Looking hours, bad management
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
enjoyed working in this business with my old workplace. The placement that i was in was the greyhound racing and it is an amazing place to work. The placement was in Nottingham but it was worth the travelling.
Pros
free lunch and amazing work staff.
Cons
long hours.
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
毎日楽しかった。残業がないです。毎週末同僚と一緒に大きな町に遊んだ。会社でストレスがないです。毎年一か月有料休暇があります。
Pros
有料休暇が長いです。
Cons
成長性が普通です。
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not your typical large company with all the corporate nonsense that goes with that. The job is very fast paced and demanding but you are recognised and rewarded accordingly. The pay and benefits are good but you are expected to work for it. Personal development is taken seriously, regular 1-2-1's with your team leader and also with your line manager - albeit less regularly. From a software development point of view they have some very talented people on their books so there is a wealth of knowledge that can be drawn upon within teams. There is a small amount of freedom in regard to working hours and flexibility however due to the nature of the business this can understandably not be overly-flexible. Very modern, easily accessible offices with good quality equipment and coffee (free of charge in the canteen areas or instant coffee or tea bought to your desk by the friendly housekeepers). Only negative is the car park is too small for the number of employees on day shift so if you want a parking space then you best get to work early otherwise it's £5 on the nearby pay and display (there are very few nearby streets that permit parking). There is however secure bike storage and showers if you prefer to cycle in
Pros
Interesting work, wealth of knowledge within teams, job security & progression, free coffee
Cons
Parking can be a problem
Was this review helpful?