bet365 Employee Reviews
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Very well paid, but work the most unsociable hours. The work load is extremely challenging, but manageable. Management seem to be very 'superior' to others, and if you know someone who works there, you'll be fine, but if you don't, then expect to be treated differently. No staff welfare what so ever.
bad hours, weekend work every single week, horrible work environment
If you can handle the fast-paced, ever-changing nature of the gambling industry then you will love this place. They look after their staff, go to great lengths to help you if you have any issues and pay you very very well. The hours are unsociable, but the pay outweighs this. I stayed for 7 years and would still be there now if external factors hadn't curtailed my time there.
I think this job has taught me a lot as a first job with good pay. However personally I did not find this job regular enough in order for me to earn the money I want. However it is a lovely environment to work it with talkative colleagues.
Not regular enough work.
Salary above average. The business is all about money so that should be your attitude. Even better salary and benefits if you come from abroad. Casual environment.Progression exists. Bonuses are achievable. But... Customer service is horrible and it will not be your fault. You'll actually feel sorry for customers. At the moment and with no plausible reason except management thinking it's a good idea, customers are provided with a single way of getting in touch with the company (live chat) so they wait for hours to speak to someone; yes: you'll deal with unhappy gamblers plus waiting for hours. "Can't a customer send an email and go on with his life?" No. 3 chats simultaneously for your entire shift (usually at least 4 days out of 5) which can obviously be exhausting. Management once again doesn't care. "Thank you for your hard work during these challenging times" and that's it. Management claims feedback is valuable and taken into consideration but it's not. Advisors, team leaders and supervisors try to make them understand what we deal with but it's pointless.Be ready to not know your rota or days off for the next week when it's Tuesday. Work-life balance right there. You are promised with 2 payband reviews. Be ready to never know the criteria for the 2nd review and "we'll deal with it soon" - replace "soon" with "when we decide to".You'll have multiple windows opened to do your job. Not a problem and normal for a call center but in bet365 most of them are outdated and/or actually make your job harder. Once again feedback is ignored.And last but not least: due - more...
Salary above average, good benefits. And if you come from abroad it's even better. Building is ok.
Management, shifts, tools do your job, Stoke-on-Trent
Shifts are a killer which is why work life balance can be difficult. Can sometimes do up to 10 days in a row. Not enough parking so have to walk in, not great walking back to the car at 10pm. Customers can be really rude and they don’t like you to terminate the call and some girls have ended up in tears. They monitor loo breaks etc but don’t offset against staying late because a customer will not cut off the call.
Nice clean off ice and own cafe, colleagues nice
Shifts, parking, management do our job at busy times therefore no support which can be stressful
Cons/ Shifts are all over the place and constantly changing with a mixture of lates and early shifts and split days off making it a stressful work-life balance. If your face fits you can get away with doing very little however for everyone else you are expected to work miracles with no chance of progression. Goal posts are constantly changing when suits making it impossible to know what you are aiming for in terms of bonuses. Very Poor management with very little support. Toxic workplace culture. There is an incredible amount of backstabbing within the business even from the Team Leaders and Supervisors who were just as bad. No confidentiality - everyone will know your business. Depressive place to work. Most enjoyable part of your day is clocking off. Pros/ Above average salary If your face fits you will be well on your way.
When I worked there the management team were not willing to view you as a person. Very intolerant of personal issues and only interested in bums on seats to make money. Customer service were expected to support all other departments with no consideration to our own targets. Promotion unlikely if your face doesn't fit.
Great building and ace work environment....But this is a bums in seats mentality...the infrastructure Mgmt team Manager has very poor people skills. They should allow the Engineers more freedom to use there skills. the would allow more uptime and less impact to the business with outsges
Working at bet365 was one of the greatest pleasures in my work history. This is a company that really does care for its staff's wellbeing!! Everyone there is friendly, helpful and respectful and they have a great team of managers who are always there to help.
We Joke about it but the term "where dreams and innovation goes to die" would be a fitting description for that place, Managers will back stab and lie to get one over each other Nearly everything you get told during your interview will not happen and they never provide training
Great pay, one of the best paid gaming companies in Gibraltar for basic customer service. However, it is ran like a military boot camp. 5 minutes maximum to go toilet, only up 20 minutes allow a day or your bonus would take a hit. Management, you rarely speak to, as the SUPS control everything!! All seem to be crazy and power hungry they ruin the hardworking atmosphere. That is the only down side! Basic shift work for gaming. All in all if you can deal we getting over paid for a basic job and handle being at school again not a bad shout!
None of management or the trainer have any casino experience so it made my role harder to get around the role you play within the business. If your happy to put up and shut you'll be fine. Throwing free cash at someone for moaning aint my type of customer service in gaming/gambling industry. Having customesr from india threatening to commit suicide when clearly they shouldn't be gambling.
Being a customer service advisor
Job pays well and is a secure job. I was in telebet but didn't like the job so moved over to verification. Management not the best it was a lot better in telebet that verification. Same old same old though managers and supervisors get special treatment and can go for breaks when the want and do what they want but when I comes down to the staff you cant move get looked down on even for going to the toilet and speak to you like rubbish if your a supervisor or and manger then the job is great if not then be prepared to be miserable
Good Pay, Secure Job
Management and Supervisors