A day in the life of a Head Of Service At The BBC
Head Of Service Management (Current Employee) – Manchester and London – 17 July 2015
The BBC is the most exciting environment I have ever been in due to the nature and variety of business that they do. a typical day can range from running a major incident, cyber threats to team leadership.
I am accountable for service and audience experience for all of the major products that the BBC provide such as News, Sport, My BBC, Children's, IPlayer, Radio, TV and service continuity.
I head up the service management division in BBC Digital specifically the On Line Technology Group.
I manage a team of service managers, data analysts, service level managers and service / continuity management.
The job has many challenges as you would expect with a corporation like the BBC as world events can have a huge influence. Likewise when I have tier one events like the general election, Glastonbury or the Olympics I have to be totally switched on all the time, to be honest i love it.
The most enjoyable part is being part of such a fantastic environment and working with brilliant people.
Fantastic environment, great team, respect