Barchester Healthcare
Barchester Healthcare Employee Reviews
Found 485 reviews matching the search See all 498 reviews
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not enough staff, too much paperwork.
Carer Assistant (Former Employee) – North East – 2 February 2019
very busy place to work, good team spirit amongst lower level staff, management not always available to staff, the staff get forgotten amongst the business needs and all the paperwork. Being part of the residents lives is a great part of the job, not always having the time to do that with them is the hardest part, more staff needed to allow this to happen for the residents. Not enough activities for all the residents by the time all the reporting and paperwork is done.
Pros
awards schemes
Cons
too many hours, not enough carers
Racist and demoralising management
*Not an employee* (Former Employee) – Southgate, Greater London – 13 February 2019
I attended an interview for 3pm till 5:30pm & did not get interviewed, no explanation or apology; 1 of the interviewer was busy making tea for herself & colleague instead and was very rude when I asked how long more I was expected to wait.
Pros
Highly secured environment for the clients and patients
Cons
Demoralising and lazy manager
Awful
Assistant (Former Employee) – Deeping St James – 10 February 2019
Management appalling, unwilling to sort any issues out at all. Has their favourite staff members, promises he will sort things out and doesn’t stick to his word.
Working there is like being in school, some staff are ok but others are awful. The job itself is fine, residents are lovely and most of the care staff are great except for a few.
Lost so many good staff due the way the place is run!
Working there is like being in school, some staff are ok but others are awful. The job itself is fine, residents are lovely and most of the care staff are great except for a few.
Lost so many good staff due the way the place is run!
Pros
Residents
Cons
Where do we start
Great residents and colleagues , appalling management
Healthcare assistant (Former Employee) – Rochester, Kent – 8 February 2019
Always understaffed. When there is a great team management immediately is breaking the team down. If you will say to the manager that something is wrong you will hear you lying. Very unsafe environment for staff and residents. Half of the carers functioning on pain killers to be able to work a shift. Residents don't have most of the time anything to eat during the evening and night. No pads, gloves, aprons or even bib bags. A lot of challenging behaviour to deal with for minimum rate. New staff got more money than experienced o e. And list go on and on. When you finally got enough and put your notice they ignoring you and not even giving you references. Don't go there.
Overworked
Care Assistant (Former Employee) – Rhyl – 5 February 2019
Staff are belittled by management, you are unwelcomed when starting here, all new staff members agree. Day shifts you run around all day, and night shifts well don't get me started! You are left on one floor, caring for 18 residents, all night on your own. Two carers for the other two floors, which have over 25! All they have are agency nurses who never assist. Good thing about the place are the night staff. Very friendly most of them. Also the pay is horrible.
Pros
can chose how many hrs you work i.e 24, 36 or 48
Cons
Management, shouted at by management in front of others
Love it would love to go back
Care assistant (Former Employee) – Edinburgh, City of Edinburgh – 5 February 2019
I spent 4 and a half years there was absolutely amazing learnt everything I know today from there and was always great residents had a good set off staff too (no care home has 100% good staff) and I always good really good training and development opportunities I would love to go back and work here again
Pros
Everything
Cons
Long hours sometimes bad staff
Avoid this position at care home
Admin Assistant (Temp) (Former Employee) – London – 4 February 2019
Management is very bad. Home Administrator has a stropy face every morning and does not do any work at all but pretends he/she is working all the time. Administrator does not give any one access to any information they need in order to carry out their job. Pay rate is very bad, no employee support at all, annual leave is classed as absence. No benefits or promotions for employees. Administrator has control of everything not the General Manager and acts very unfairly to everyone.
Pros
Nothing
Cons
Everything
good
Housekeeper (Former Employee) – Brackley, Northamptonshire – 1 February 2019
worked here enjoyed my job only left as i had only just lost my mum and with some residents passing away it was to early for me to be near this type of work as it was in a care home
Lovely working environment
RGN (Current Employee) – Shrewsbury, Shropshire – 29 January 2019
Lovely atmosphere. Staff very friendly and committed to delivering best quality care. Management very supportive. Residents well cared for and assisted to achieve their potential. Brilliant place to work.
What a place
Care Assistant (Former Employee) – Skipton, North Yorkshire the dales nursing home – 27 January 2019
Basically it's a bad place to work!i worked on Devonshire community upstairs and I was bullied by a Nurse that works on that community,she isn't bothered about helping the staff only cares about activities and residents are neglected with personal cares!Im glad I don't work there anymore.i left there because of her! All she is bothered is moaning the minute she comes on shift.Admin lady is rude she thinks she owns the place and loves to leave staff rude messages on time shifts!!New staff get paid more then the staff that have been there years!!!Honestly stay away not worth it.
Great place to work total inclusion in all aspects
General manager (Current Employee) – Hebburn, Tyne and Wear – 21 January 2019
I have recently joined Barchester Healthcare and have been in awe of the induction training and welcome from residents relatives and staff
It's a joy to be able to balance my work life balance and personal life
Regional and Divisional Directors have been with me every step of my first weeks
Looking forward to the year ahead with my new home residents and team
It's a joy to be able to balance my work life balance and personal life
Regional and Divisional Directors have been with me every step of my first weeks
Looking forward to the year ahead with my new home residents and team
Pros
Excellent salary/benefits
Cons
None
Under paid under staffed due to bullying
Health Care Assistant (Current Employee) – Cirencester, Gloucestershire – 18 January 2019
I have worked here a very long time. And never seen so many people with miserable faces due to the new management team. Their ethic is bullying their approach to people and solving problems is bullying their whole moral is to bully people. Family of residents and residents themselves agree. They have got their blinkers on and refuse to accommodate members of staff. Hence why many long standing members of staff have recently left. Even after leaving they have been bullied online by the new head of care. He thinks the best way to improve the home is so sack loved members of staff for standing up to him. No idea how to lead a team or a home just a glorified pen pusher with a serious attitude problem. Maybe he has deep physiological issues that he needs to address before Pershing this career
Pros
None
Cons
Head of care and manager also chef
Great Building,Very poorly Managed
Care Assistant (Current Employee) – Chichester – 17 January 2019
Bullying culture of long standing staff, under- qualified managers when there is one! No discipline amongst staff.The long standing staff run the home, a complete shake up is required! Would not recommend as a placement of employment at all! All the good ones leave as a result of the staff culture at the home.
Pros
Lovely residents and famiies
Cons
Dishonesty, bullying hierarchy, .under-qualified management.
Best home in the area
Care Assistant (Current Employee) – Cirencester, Gloucestershire – 16 January 2019
This home had a lot of managers changed in the last few years.
However, the home has got now a very professional management team who is trying to build a strong team and to rebuild the image of the home. Lots of staff members have left as they were too bothered to do their jobs and they don't like to take instructions or to support their colleagues. Also this is why so many managers left. Staff has not been supportive and they had a bad culture and as this hasn't been tolerated anymore most of them have already left.
The new management team and the new head of care are following procedures and bringing all the standards up where this home was in the past. They are listening to the staff members ideas and picking up all the good ideas to create a new environment at high standards for the clients.
According to the visitors, this home is the best one in the Gloucestershire area and will go on the right direction with the new management team who is 100% dedicated on their job roles and care about their clients and staff members.
You need to be totally unskilled or without any knowledge to say that this home is going down because of the current management team.
However, the home has got now a very professional management team who is trying to build a strong team and to rebuild the image of the home. Lots of staff members have left as they were too bothered to do their jobs and they don't like to take instructions or to support their colleagues. Also this is why so many managers left. Staff has not been supportive and they had a bad culture and as this hasn't been tolerated anymore most of them have already left.
The new management team and the new head of care are following procedures and bringing all the standards up where this home was in the past. They are listening to the staff members ideas and picking up all the good ideas to create a new environment at high standards for the clients.
According to the visitors, this home is the best one in the Gloucestershire area and will go on the right direction with the new management team who is 100% dedicated on their job roles and care about their clients and staff members.
You need to be totally unskilled or without any knowledge to say that this home is going down because of the current management team.
Pros
Lots of benefits working for Barchester, chance to grow up in your career
Cons
Too fake reviews from staff who recently left
Poor
Maintenance Engineer (Former Employee) – Essex – 16 January 2019
No support within this company low pay the company need to be revamped in every way .
No advancement in any way most staff use the company as a steppingstone to something better and are always looking for another job.
The turn over of staff is incredible and that tells all.
No advancement in any way most staff use the company as a steppingstone to something better and are always looking for another job.
The turn over of staff is incredible and that tells all.
Pros
None
Cons
Poor pay no support.
Awful place
Care Assistant (Current Employee) – Cirencester, Gloucestershire – 15 January 2019
I’ve worked for this company for many years and right now it’s the worst it’s ever been. 3 managers in just as many months and the present manager is by far the most unprofessional and unapproachable, herself along with the new head of care have become the homes biggest downfall . Even the residents are starting to comment about the new power happy couple not giving a care in the world for the residents themselves and the staff. Up to 8 members of staff if not more have left in just over a month and more are thinking about leaving because of this awful duo . When the head of care is not offering you into an empty room to show you he’s the boss, himself and the manager are giggling their way through your supervisions making you feel embarrassed and ashamed.. the pair appear to be bullying hard working carers to the point of no return... they show no respect for anyone other than themselves! I advise anyone reading this to stay away from hunters if you value an respect yourself ! The pay is poor for the amount for work expected of you an the food has a lot to be desired. The head chef is diabolical and screams shouts and swears at the care staff and nothing is ever done about it . It’s a disgusting place to work an you Will b just mere slave to Barchester.
Pros
Free uniform
Cons
Everything
Lack of Staff
Kitchen Assistant (Former Employee) – Brackley – 13 January 2019
A serious lack of Staff in all departments of Juniper House made the job extremely stressful and difficult, when the main priority should be the Resdients. As a result of being stretched far too thin, I had to leave entirely.
Pros
Free Lunch
Cons
No time to interact with Residents. Treated more like Hospital patients than Humans
Poorly run
Care Assistant (Former Employee) – Rhyl – 9 January 2019
Management talk down to you and speak to you like a rubbish,Short staffed most of the time and having to rush to complete tasks set. Do not work here if you want to be treated like a employee and not something manager has stood in. Would definitely not recommend working here!!!
Pros
Looking after the residents
Cons
Management
The worst
General Manager (Former Employee) – East Yorkshire – 8 January 2019
The company is full of bullies and threats. Unprofessional and no support whatever. No one is interested in the staff or the residents it’s all about profits and micro management with a huge blame culture. Staff promoted without advertising, it’s all about if your face fits. The last care company in the world I would work for or place a family member in !!
Pros
None
Cons
All
Under staffed, min wage yet expectation high!
Activities Co-ordinator (Former Employee) – North West – 3 January 2019
I went to Barchester full of life and positive ideas to give residents a bit of what they all wanted as everyone is different. In order to do this out of the tiny budget I needed to change things up a bit. Barchester are charging a fortune but budgets are tiny. As a result budgets are manipulated by admin and constant fundraising has to be done making it impossible to do everything required. Training is poor. 3 day induction with no onsite job training then expected not to make mistakes. Avoid avoid avoid.
Pros
Lovely residents
Cons
Full of backbiting.
Awful
Health Care Assistant/Support Worker (Current Employee) – Northampton, Northamptonshire – 2 January 2019
They advertise £7.50 p/h but for a big company they pay minimum wage therefore i only got paid £5.90 for doing the exact same job as everyone else there. Having worked for Bupa i was very shocked when Barchester only paid minimum wage, especially for such a big company.
Pros
Nothing
Cons
Pay