Barchester Healthcare Employee Reviews
Company paid for training and travel to get there one of the most caring deputy manager iv came across in healthcare.. only issue I had was other employees disrespectful uncompassionate individuals three care assistants do not deserve to be in care arguing in front of service users and making a terrible working environment for other caring care assisstant that actually do care like myself.. although I was working as a bank care assistant I would of have been given a full time contract unfortunately I left after doing all most doing all the training...
Our focus is always on delivering the very best care to our residents and patients, and we work hard to get our staffing levels right. Sometimes, things might be more pressurised because of circumstances beyond our control (although we try to plan for the unexpected too), but we would never want anyone to feel overworked on a day-to-day basis. We’re really sorry that you felt that way when you worked here. We’d love to know more about what you feel could be improved – please email us, in confidence, at onlinefeedback@barchester.com
We know we can only care and support our residents and patients if we care for our employees. That’s why we’re disappointed to hear your experience wasn’t what you hoped it would be. We’d like to know more so we can look for ways to improve things. Please give us as much detail as possible about your concerns by emailing us, in confidence, at onlinefeedback@barchester.com
We’re always looking at how we can best support our people, so it’s great to read reviews like this. We really appreciate you taking the time to share your thoughts.
Our focus is always on delivering the very best care and support to our residents and patients, and we work hard to create a happy environment for our teams. We’re very concerned by your comments and we never want our people to feel uncomfortable or isolated, which is why we invest heavily in training for our managers. Whilst we don’t think your experience is common at Barchester, if it’s happening anywhere, it is unacceptable. If you could get in touch with us, in confidence, at onlinefeedback@barchester.com so we can look into your concerns more closely. Thank you.
many many safeguarding issues,
management that say what they think you want to hear and then no results,
serious complaints fall on deaf ears, one rule for one and another rule for others,
residents complaints not listened to,
its an ok place to work i guess but pay is rubbish,
constantly changing the goalposts, a new rule and backtracking on a weekly almost daily basis so you never know where you stand.
a definite 'if your face fits' culture.
for the amount of money the residents pay the food is poor.
home is all top show,
CQC is a total joke, never been any unannounced inspections, senior staff and management are informed in advance.....hence.... the nice food being 'out' that day, full staffing levels that day, extra cleaning etc that day ......then straight back to normal afterwards.
Delivering exceptional person-centred care and support is always our focus – and always will be. We do need to make a profit, otherwise we wouldn’t be able to invest in our services and staff, but we’re certainly not an organisation that puts profit over people. We’d really appreciate getting more details about your concerns over the levels of care and support where you were working. We’ll then review things thoroughly – please email us, in confidence, at onlinefeedback@barchester.com
Giving our residents and patients quality one-to-one time is one of our biggest priorities – and nothing should ever get in the way of that. If you felt you weren’t being supported in delivering on that priority, please let us know as this is something we absolutely want to put right. Please email us, in confidence, at onlinefeedback@barchester.com
We’re delighted that you feel our rewards and benefits are fair, and that you’re getting the most out of our bonus scheme. It’s something we’ve been working hard to get right – in fact, our annual employee survey shows that 65% of our people now believe they’re being rewarded fairly, compared to 31% in 2015. That’s a big step in the right direction.
We’re sorry you felt this way about your time at Barchester. We would like to hear further details on your experiences with us. If you could please email us at onlinefeedback@barchester.com
Exceptional patient care and support starts and ends with you. If you’re not fully happy, then we’re not going to be at our best either. We’d really like to know more about the issues you’re experiencing so we can look into them in more depth. Please get in touch with us, in confidence, at onlinefeedback@barchester.com
We’re really pleased to hear that you’re having such a positive experience with us – especially in terms of our training, support and development. Training underpins everything we do and our latest employee survey shows that training satisfaction levels have increased from 72% in 2015 to 85% today. We hope you continue to learn, develop and thrive at Barchester.
We’re sorry that you’ve decided to leave us, and that you didn’t have a completely positive experience with Barchester. Your feedback matters a lot, and we’ll definitely look at how we can improve things as we move forward. Please share your thoughts by emailing us, in confidence, at onlinefeedback@barchester.com
•The staff have no respect for any of the residents.
•Unless you smoke and have a gossip (not in the click) in the smoking area 800 times a day staff will turn their nose up at you.
•You’ll never get a payrise or be praised.
•Overworked,underpaid and most certainly unappreciated.
Providing the highest levels of care and support is what our success has been built on, so it’s incredibly disappointing to hear that you felt this was lacking when you worked here. We never want our people to feel uncomfortable or isolated, and we invest heavily in training for our managers. Whilst we don’t think your experience is common at Barchester, if it’s happening anywhere, it is unacceptable. We’d really appreciate it if you could please give us more details by emailing us, in confidence, at onlinefeedback@barchester.com
Spend to much time and money decorating and making the place look 'Pretty'. When money could be spent on better things for the residents.
The attitude of SOME activity staff was appalling. They will refuse to have certain residents in the activities. They will not have any residents from upstairs a lot of the time, they will send them back up as there isn't enough room.
Very good at making excuses to cover themselves.
We know we can only care and support our residents and patients if we care for our employees. That’s why we’re disappointed to hear your experience wasn’t what you hoped it would be. We’d like to know more so we can look for ways to improve things. Please give us as much detail as possible about your concerns by emailing us, in confidence, at onlinefeedback@barchester.com
- I have learnt to co-ordinate and schedule the daily training schedule using the in-house database.
- The layers of management is typical of most businesses with structured departments within an organisation.
- The workplace culture encourages on-going personal and job statutory development.
- The hardest part of the job is to negotiate the return of signed attendance sheets.
- The most enjoyable part of the job is to manage the complete record for each training courses.
Thank you for your feedback – we value all responses and appreciate you taking the time to leave yours.
We’re really pleased to hear that you’re having such a positive experience with us – especially in terms of our training, support and development. Training underpins everything we do and our latest employee survey shows that training satisfaction levels have increased from 72% in 2015 to 85% today. We hope you continue to learn, develop and thrive at Barchester.
Thank you for your message. We appreciate you taking the time to leave a review – we're sad to lose you, but wish you luck in your future career.
Thank you for your feedback – we value all responses and appreciate you taking the time to leave yours.
Shifts get changed, so if your on shift the next day they will change it and not tell you so you will come to work without knowing your not suppose to be there!
Some of the staff are rude and arrogant, and act like petulant school children.
If you want to be a carer for the rest of your life, this is the place to work, but if you want to progress and do qualifications within care then I do not recommend this company, they will tell you that they will sort it and then never will! Absolutely no support whatsoever!
When applying for the job, the hourly rate offered on the job ad was £9.50 this was not the actual hourly rate, false advertising.
The attitude of the whole place is disgusting, I would not recommend working here ever!
The residents are absolutely lovely, it’s a shame the cooperate company taking over the home has damaged it so much it’s almost beyond repair.
We’re sorry you’ve left Barchester feeling negative. We continue to improve the support and guidance we offer our employees. Happiness within the business is vital, so your feedback is important. If you would like to give us further information regarding your experiences at Barchester, please email us at onlinefeedback@barchester.com
It’s always good to hear that our people love their work. Happy employees make for happy residents and patients, so we genuinely appreciate all that you do. Thank you for taking the time to tell us about your experiences.
We know we can only care and support our residents and patients if we care for our employees. That’s why we’re disappointed to hear your experience wasn’t what you hoped it would be. We’d like to know more so we can look for ways to improve things. Please give us as much detail as possible about your concerns by emailing us, in confidence, at onlinefeedback@barchester.com
We’re sorry you have a negative view of life as an employee at Barchester. We’re dedicated to providing our employees with the best support. If you would like to give us further information regarding your experiences at Barchester, please email us at onlinefeedback@barchester.com