Working at B&Q is a test of your own mental strength. You will regularly find that you are the only member of staff on hand to deal with customer enquiries, with little to no managerial support.
A typical day of work at B&Q will involve coming into work and then having the various members of staff whom you are supposed to be working with leave and go off towards the back end of the store. This leaves you by yourself to deal with the customers, be that selling on till, dealing with enquiries, taking phone calls, taking customer orders etc. You'll be left to do it all by yourself.
On top of this as you will have access to the stores computer system and the staff on the main tills don't, you get their customers directed at you too, adding more to your already stretched workload. Don't think you can call for help either. There is an intercom system, but don't bother as the most you can expect from management is a phone call with a half hearted suggestion that gets you nowhere.
You will work long hours, mostly until the store closes at 9pm at night. But at that time there are usually no customers as they are all at home, so you can look forward to standing there with your own thoughts as you are not permitted to leave your till and there are no other staff members around to talk too.
Looking at the reviews for both B&Q and Tradepoint on Trustpilot, they are mostly negative with both companies receiving an overall rating of 1 star. A common thread running through the reviews is unmotivated and miserable staff and after having worked there I can see why.
A 20% discount card and an extra £1 on wages after 6 months.
Long hours, little to do, no support from colleagues, working until 9pm most days.