Decent at first but then you start to see the truth unfold.
Customer advisor (Current Employee) – Sutton, Greater London – 2 December 2018
Started off as a customer advisor and was greeted and welcomed nicely and felt very happy to begin working. Was told I'd be shadowing a co worker and he will be training me. It was all good for the first two days and then after that I was thrown on the shop floor for around 8 hours a day by myself not knowing where anything is or anything about my department. I was expected to learn the knowledge of my co workers of (2 years) in 1 week. (Managers own words). Bearing in mind I applied for a completely different department and got thrown on the one I'm on now so it just makes things more difficult. So then this was going on for around a week or so. The Rota was unorganised and there was literally no point in having a personal life because they would switch the rotas around slyly without telling you even if you ask for a certain day off in a week advance. I was then asked to unload around 7 400kg pallets of tiles while my manager walked around scanning barcodes pretending to be doing something and then deligating me constantly just to put me down that extra bit more. So after I was done, I take a two minute breather to gain back stamina and do another quick job only to then have another manager get in my face and basically threaten to get me sacked for no reason whatsoever. So then I have to compose myself since I was so angry with the whole thing and was on the edge of tears and then the manager comes to apologize to then only have pretty much told my co workers that I had been crying which I didn't. The company is out of order and they don't train you and they do not give a singlemore... care about your well being or how much work you do for them. Bearing in mind I'm still there now and I'm on the edge of resigning. The only thing keeping me going was my co workers and the respect I have for them. At this point money is not even my concern. I missed my mum's birthday for the sake of my manager not bothering to care and changing my shifts. To anyone who joins just don't trust anybody because it's a dog eat dog world and people only care for themselves in this workplace. It's pretty much a reinactment of Oliver twist in the scene of the boys eating their slops with the managers eating their roast dinners laughing and watching them.less
Decent pay but not enough. Good co workers.
Demoralizing, Emotionally draining, No personal life, Only noticed for what you do wrong, youre only a number to them.
I have worked at B&Q for a year and a half know and would never leave I love it. Isis look for another job with more hours but found myself not wanting to leave. My felleow colleagues make the job though and the section I'm on - gardening. Managers listen too you and also help when needed or asked. There is that drive to sell but I focus on customer satisfaction. Give to B&Q and B&Q will give back, just don't give them too much, the company won't think any more of you.
If you stand up for yourself and make yourself heard you can-
You are given the chance to better yourself and me being only a Customer Advisor, in 17months I'm now head of teaching my section about new ranges. I have been given the chance to do any training I like, so for me, tills, timbersaw, paint desk, tradepoint, pump truck, MEWP and returns etc, etc.
Hi there, thank you so much for leaving us this review! We're happy to hear that you enjoy working with us and are making progress in your role. Hopefully this remains the same going forward!
Job Work/Life Balance
B&Q, company in trouble !
Customer Adviser (Former Employee) – Devon – 18 October 2018
When I started at B&Q the company benefits were very good. Kingfisher (B&Q Owners) have stripped there company down for a takeover that never happened. Multiple reinventions and CEO changes have left B&Q a broken struggling company.
Customer Advisor (Former Employee) – Coventry – 14 June 2018
I would talk to customers and let them know about different offers and products, stock shelves, carry heavy products for customers, complete orders and wrap them up ready for delivery, get customers to sign up for club cards, cut carpet, clean up section of the store, set up new displays and be in charge of one specific aisle. I learned a lot about working in retail in this store as well as people skills and being professional. The hardest part of the job was having to do so many things at once, often times on my own. The most enjoyable part was learning about the products so I could be better at my job.
Customer Advisor (Current Employee) – Brighton, East Sussex – 29 September 2018
Trying to keep up to date with technology and new policies/pricing, but have only irritated customers in the process and adding more stress to an already underemployed staffing situation.
Though i enjoy working with the majority of my colleagues. some get away with murder for being managements favorites while others are treated like hindrance despite doing job to best of their ability and insulted regularly. staffing also leads to days where there is no one to serve customers on shop floor or tils so good if you like overtime (when they can afford it) bad for stress levels and overall store morale.
no time to plan around rota either, given to you less then 3 days before start of a new month and changes regularly from then til the end of said month.
Customer Advisor (Former Employee) – Farnborough – 21 November 2018
As with all things it's down to the individual's attitude towards work that determines how well they'll cope for the long term future. You may not always get out what you think you put in, but the important thing to do is to take negatives onboard but with a pinch of salt. Be honest about what you do and how well you do it, and look at alternatives if you're not happy with your current situation. Everyone has a choice regarding all matters. So as long as you've got a good group of colleagues around you who can relate to whatever it is you're going through, it can make work a lot easier to come to terms with. Its all about the "give and take" balance, if you can get that right you'll be a lot more positive in general.
Working at B&Q can be tough at times especially if you're new and are at a larger store. But the staff are mostly friendly and help you along the way. In my experience, my manager was hard on my rota and didn't allow me to change my hours or my rota as I worked 2 8 hour shifts on the weekend and then went to college the next day. But my manger did offer me another place within the store which I declined. Working there can be tiring as you're constantly on the move and dealing with customers and you don't often get to complete tasks given to you. And my uniform especially was uncomfortable as it was black and the stitching rubbed on the inside of my leg which isn't helpful for skin if you have sensitive skin. But the pay is much better than in comparison to other places. I was supposed to be on £8.03 an hour as described on the advert. But, I was getting 550 per month for 16 hours a week (£8.70 a WEEK!). I would recommend working there if you can tolerate customers and can balance this type of work with other things such as college.
Great pay, discounts on phones, cinemas ect., good staff
management may not be good, tiring, can throw you in the deep end.
Customer Advisor (Current Employee) – Lancashire – 2 November 2018
Cannot wait to leave. The only thing that matters is how much you suck up to managers then you will get more hours and a permanent contract. All managers do is stand around and talk, and speak to you as if you’re dirt. Clearly a false sense of power just because they are a manager. Non-managerial staff are great well those ones who don’t follow the managers around. Holidays didn’t update right so I now have 8 weeks in order to take 3.5 weeks holiday. No full time hours available, supposed to be part time but the hours are so awkward you can’t fit anything else in that day. Worst decision I ever made. Rotes never done right, not enough weeks notice. Avoid!
Rest of staff are great
Poor and self entitled managers, no progression, poor rota and scheduled hours.
Customer advisor (Current Employee) – Kingston upon Hull – 11 January 2019
They make you very welcome when you first start, but it doesn't take long before the hounding starts! There is nothing they wont have a go at you for! I am talking from 12yrs of experience working there. They dont care about any member of staff. You are just a number. Rotas are awful and frequently changed without them telling you. They watch you on security cameras constantly.
CUSTOMER ADVISOR (Former Employee) – Wigan – 27 October 2018
I started working here on a part-time basis on front-end (tills), the staff are all amazing, very friendly. The managers/supervisors on front-end are fantastic, very accommodating and even when I decided to go back to university, they tried to help me where they could. I can't comment on the department managers because I didn't work on a department. The store managers were not as good, too wrapped up in the business side of things and not attentive enough / didn't look after their staff well-enough.
Most definitely changes to be made. The colleagues make it worth while. Scheduling and acceptance for surprise life events could be better. There are definitely worse places to work and this job does heave it's benefits but you really have to like helping people.
A decent level of autonomy
Difficult to do your job when you aren't left to do your job
CUSTOMER ADVISOR (Former Employee) – Stevenage – 14 January 2019
This is the best and worst place I've worked. The lower level staff all look out for each other really well. But unfortunately the management and supervisors were bullies and completely incapable of their jobs.
Trade point Customer Advisor (Current Employee) – Redditch – 13 September 2018
Working at B&Q is a test of your own mental strength. You will regularly find that you are the only member of staff on hand to deal with customer enquiries, with little to no managerial support.
A typical day of work at B&Q will involve coming into work and then having the various members of staff whom you are supposed to be working with leave and go off towards the back end of the store. This leaves you by yourself to deal with the customers, be that selling on till, dealing with enquiries, taking phone calls, taking customer orders etc. You'll be left to do it all by yourself.
On top of this as you will have access to the stores computer system and the staff on the main tills don't, you get their customers directed at you too, adding more to your already stretched workload. Don't think you can call for help either. There is an intercom system, but don't bother as the most you can expect from management is a phone call with a half hearted suggestion that gets you nowhere.
You will work long hours, mostly until the store closes at 9pm at night. But at that time there are usually no customers as they are all at home, so you can look forward to standing there with your own thoughts as you are not permitted to leave your till and there are no other staff members around to talk too.
Looking at the reviews for both B&Q and Tradepoint on Trustpilot, they are mostly negative with both companies receiving an overall rating of 1 star. A common thread running through the reviews is unmotivated and miserable staff and after having worked there I can see why.
A 20% discount card and an extra £1 on wages after 6 months.
Long hours, little to do, no support from colleagues, working until 9pm most days.
Building customer advisor (Current Employee) – Northamptonshire – 25 March 2018
Great for younger employees, especially alongside education. Knowledge is gained, although training can be a little inadequate at times, but enough to perform your required duties. Very fast paced, and often a little overwhelming. Depending on which manager, support can either be excellent, or non existent. That being said, Overall my impression of management isn't a bad one. Home life, and work life balance isn't fantastic. Don't expect regular weekends off. This isn't solely just B&Q, but retail as a whole, and that is to be expected on their busiest days, so you need to be aware of what you are signing up for. Overall, it is not a bad place to work at all. Great staff discount, and some of the nicest people you could meet. Would recommend, only if you are looking for work in the retail sector. However, progression is rarely seen. Don't expect to see full time hour contracts, as they are rarely given out. They are earned, but you will have to prove you are worth the money spent on additional hours.
great staff discount
Erratic shift patterns, often less than 11 hours between shifts.