Fast moving and stimulating but ultimately infuriating
Head office role (Former Employee) – Chandlers Ford, Hampshire – 22 May 2018
there's never a dull moment and it's always interesting but a succession of poor decisions, an autocratic board and too many large scale transformation projects being attempted at the same time pile the pressure on.
There have been some really big strategic changes which may well improve things but not for a good year or two.
as a first job it was so lovely, i made friends and learnt a lot of information, which was the main reason i joined b&q to learn and understand. I also learn to problem solve. It was hard work, heavy lifting but i didn’t mind, the only problems was the management, it was very difficult since they kept changing so we didn’t have time to know each other, Also there is a certain manager that is especially difficult, you will know who it is as soon as you start working there.
A good workplace where everyone helps everyone. Good pay for my age and talking to customer can always be an eye opener. The learning curve was pretty difficult but its worth it when you get it all done and can be put on larger pay. they also work around your college hours to help you out.
Good break times and how many you get for how many hours you work.
Customer Assistant (Current Employee) – Poole, Dorset – 15 May 2018
This is a standard retail job. The people you work with make the job, a large part of the job is customer service and you get some specialised training based on which section you work on. Kingfisher is a good company that pays reasonably well for a retail role.
Showroom Adviser (Former Employee) – Basildon – 14 May 2018
Non existant training, poor working culture, sales reviews every other day. Commission poor compared to other similar companies. Sales targets high from the very start, but difficult to achieve as the majority of the day is spent doing general duties.
Good place to work but not a long term career opportunity
Customer Advisor (Current Employee) – Paisley – 14 May 2018
Good Place to work, the staff are great. Excellent management team. Majority of the time they are willing to be flexible with hours. However there is not route for progression within the company, not a company you can create a career with.
Customer Service Advisor (Former Employee) – Portsmouth, Hampshire – 12 May 2018
Awful place to work aggressive management/supervisors who are always on a power trip Underpaid for the duties they tell you to do Only upside are the brief encounters with other customer advisors and customers More focused on company targets than the customers them selves
Total of 1.5 hours of breaks
Manegment attitudes also over worked and underpaid
Customer Advisor (Former Employee) – Oxfordshire – 3 May 2018
Poor management, constantly left on my own to deal with situations I didn't have much training for, help wasn't available when needed, were not supportive of my study needs. Management did not seem to care or want to help make things better until I handed my notice in. Company attracted abusive and impatient from customers due to tills not working properly on a regular basis and other faults.
Good discount for products at Screwfix as well as B&Q
Show Rooms Salesman (Former Employee) – Romford Town, Greater London – 27 April 2018
I feel having management and HR in the same building tends to have a negative effect on how processes are followed. Relationships are made and therefore loyalties are formed, which effects how staff are treated.
Supervisor (Current Employee) – Nursling, Hampshire – 27 April 2018
A brilliant place to work, such a family atmosphere in store, really sales driven company, and ever changing which is good so that you don’t become complacent. I start B&Q as a part time customer advisor, now within a year I have become full time and a supervisor, this really shows that it is possible for progression you just really have to be after it!
gopher (Current Employee) – Manchester, Greater Manchester – 21 April 2018
Been Working here for nearly 22 years & yes before you say ask the question why?i can honestly say i just don't know everyday is different you can have a horrible day with customers & the job, go home kick the cat (joke) & swear you will never go back but the next day the alarm goes off you get up & do it all again,and you have a lovely day & customers are great its not for everyone though its really fast paced & sometimes well most times if you havent worked in retail you really are thrown in at the deep end it really is on the job training you will have a couple of modules to do on the computer but then its on the floor would i recommend working here yes if you have worked in a retail environment if not then it might take a liitle bit of time to adjust
20% staff discount, great staff camaraderie
a lot of staff not flexible enough for the shifts which results in poor staff deployment