Questions and Answers about B&Q

View all 18 questions about B&Q

What would you suggest B&Q management do to prevent others from leaving for this reason?

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9 answers

Department managers require more training to be more customer friendly - and smile whilst serving customers!! Miserable idiots

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Keep up what your doing now, have had nothing but respect and amazing feed back from management.... lee Howell, paul manager of Tunbridge wells store, my qualities have been noticed, acknowledged and thanked, a totally awesome environment to work in, love my job !

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Department manangers need to lead by example and take pride in the way their section liooks. When staff levels are low (summer time) ect...get involved in drop and fill stock..tidy shelfs and work stock when needed..we are suppose to be a team☺😊☺store manangers need to to also muck in and do what needs ro be done..

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4
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Improve the training and stop managers/supervisors taking their staff for granted and treating them like 5 year olds whenever things go,wrong.

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4
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Give better training.

Answered - B&Q Part Time (Former Employee) - Birmingham, West Midlands

1
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Management need to stop taking their staff for granted, treat them as equals and not have favouritism amongst their workers, improve staff training so they are more helpful towards their customers and less of them passing the buck.

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4
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No I wouldnt because it is a great place to work.

Answered - Floor Staff (Former Employee) - Kidderminster, Worcestershire

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1
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Provide a better learning experience. Use the first 12 weeks as learning only. No shop floor until x,y and z are fully understood.

Answered - Customer Service Advisor (Current Employee) - Fife

1
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They should treat staff with more respect, trying saying thank you when a job has been done well instead of handing out bits of computer generated awards ! Bring back levels for staff we have nothing to work towards . Stop treating two members of staff with the same request differently we should all be treated equal ! It's a case of if you are willing to brown nose you get what you want not on the merits of your work ! Listen to what staff need not what you think they want ! #asktheapron is just one example of b&q getting it wrong another is the lack of training for .com+

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5
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