Only accept a job here if you can't get anything else
Customer Service Assistant (Current Employee) – Edinburgh, City of Edinburgh – 14 January 2019
All told, B&M is a pretty abysmal company.
- The floor, till and cash office staff seem to be nothing more than numbers.
- The Company seems to think that it's okay in many cases to provide sub-standard, cheap equipment that is sometimes not fit for purpose, and to expect miracles from this equipment.
- Management can vary wildly but are always reluctant, for some reason, to pull up staff who don't do things they're supposed to, like rotate stock.
- The occasional Manager will roll their sleeves up and get involved; they are few and far between. This is in contrast to the Manager who shows favouritism and encourages cliques, gossip and bullying, which is almost all of them.
- You might be underpaid. It's happened to some of my colleagues more than once.
Once you start, no matter what you do and no matter that you might be the only one on the shop floor, you'll spend a lot of your time walking to the till to either assist a customer, to assist a customer who wants a refund or be asked to 'get a code' for something. Do yourself a favour and remember which number correlates to which aisle; if you're in the middle of something else, you can simply direct the customer instead of taking them there (which, incidentally, is preferred).
Or do yourself an even bigger favour - don't work for B&M.
The 'banter'; much-deserved 10% discount