Customer Care Advisor (Current Employee) – Leavesden, Hertfordshire – 27 April 2018
Working at ASOS is interesting. It starts of quite fun and you feel that the training you've received is adequate. Then you get on the floor and for the first month or so you feel that what you're doing is alright, although still a little lost. After a while you realise that whatever was taught in training is not how management want you to do things on the floor. You then go through weekly 121s with your team leaders. The 121s can be good for staff if they have any issues to raise and actually have a mature team leader.
As a standard customer advisor, your day to day life is pretty much always the same. It's so repetitive and boring and nothing ever changes. Eventually ASOS will decide to change some policies or processes that make no sense. (ASOS' motto seems to be, If it's not broken. Lets find a way to change it to annoy our staff). Used to have an effecient department that used to deal with order issue type queries. They got rid of this department and ever since there seems to just be more issues. Especially since they just down graded all the jobs of these people and now have other people working the exact same jobs, but the new people are not properly trained on the processes and seem to create more issues. making the normal advisor job even more difficult in some cases.
Overall, I wouldn't say it's a bad place to work. It's not good either though. Don't believe all the fun, happy things you're told at induction and training. You'll soon learn that it's not all rainbows here and you're treated like a child / like you're in school by team leaders in their early 20'smore... who have no idea what they are doing and have to prance around the office to ask other team leaders questions when their team need help.
Progression here seems to be just as bad as most customer care jobs. You're told that you can progress if you work hard enough. However, it doesn't matter how good you are at your job and how hard you work. If they like somebody who has no clue what they are doing better than you for personal reasons. That person will get the job over you. Popularity rankings are a real thing here. I've never applied for a higher position myself but I know others within my team that have.less
A lot of staff are super friendly, 40% Staff discount, Some events are cool.
Inexperienced management, You're treated like a child here, Ridiculous changes in processes that make no sense and are not explained properly, Poor Training provided.
Assistant Buyer Men's Brands (Former Employee) – London, Greater London – 26 March 2018
A typical day at work would be a lot of communication with suppliers, internal colleagues and retailers to ensure delivery of products to ASOS on time. A very fast paced environment, I had to learn quickly to be productive as possible and to ensure every detail was correct a long the way to avoid delays/issues with projects or delivery. I met so many great people at ASOS, and it launched my career into the fashion industry. The hardest part of the job was the incredibly long hours, as I worked there in the beginning, when there was only a small team, so we worked day and night to get things done, I wanted to of course, I absolutely loved it there. It was my learning in the end that I need to have my own work/life balance.
Customer Service Advisor (Current Employee) – Hemel Hempstead – 15 July 2017
Great staff benefits at ASOS. Its a fun environment to work in and you are given the opportunity to grow within the company, you have to hit daily targets and have weekly meetings with your team leader.
image retoucher (Former Employee) – London, Greater London – 6 May 2017
The hours were awful, manager barely knew who i was, all about numbers and cost, I had to wear my coat while working at my computer cos the open space was freezing cold, a number of employees complained about the temperature to no avail, zero benefits, everyone keeps to themselves cos company moral is at zero so don't expect to make any friends within the company, 0 out of 10, do not recommend
Administrator (Current Employee) – Barnsley, South Yorkshire – 5 April 2017
typical days are work are tiring management not the best and the benefits of having a higher job are lower than the facftory workers working shifts is also frowned upon and there is no flexible working life balance
Customer Care Advisor (Current Employee) – Hemel Hempstead, Hertfordshire – 4 April 2017
Enjoyable job, however poor managements and poor wages. Everyone is treated as a number rather than a person. They employ 19 year olds to become Team Leaders with no previous experience. Very gossipy work place, and management gets involved in this too. Poor chance for progression, when you do the payrise is very minimal.
The benefits that you are get are one of the only perks. Weekly sample sales and 40% off are really good. Free fruit daily.
Get marked weekly in your one-to-ones, however this is set up a bit like being at school.
Day shifts are anytime between 6.30am - 9.30pm with 2 10 min breaks, and 1 hour for lunch.
Exceptions Support Adviser (Current Employee) – Hemel Hempstead, Hertfordshire – 15 March 2017
Open for all kinds of people to work there. Provide training once you got the job so they are mainly looking for your work ethic and personality. Because of this however you'd get very low salary. A very good place for anyone who may not have any experience or education.
Casual and friendly working environment. However because of the environment, it's not suitable for anyone who is serious about getting work done properly and professionally. It's part of their culture. If you are the party type and like to banter and laugh all the time then this place is a great place for you.
Decent benefits, especially if you're into fashion. Also good amount of internal entertainment to keep you going throughout every year. Very positive focused working place.
Strict, however on your performance and attendance. Good thing to take though is that if you can discipline yourself for this job you can pretty much go any where and will do just fine.