Warehouse Operative (Former Employee) – Barnsley, South Yorkshire – 13 January 2018
Great place to work, provides the skills needed to progress in the workplace and climb up the ladder. No day was the same, always on the move, never not busy and always had a trainer and team leader close by if needed. Prepared to be on your feet all day doing a minimum of 6miles a day.
Customer Care Advisor (Former Employee) – Hemel Hempstead – 12 January 2018
My job role ad responsibilities was to deal with customers who contacted the company regarding any issues on their orders. This meant I had to personally diagnose and find a solution to the trouble they were having with us. I did so via phone calls, emails and live chat.
Warehouse Operator/Supervisor (Former Employee) – UK – 7 January 2018
Typical day to when not been able to achieving given target.Learned to love the work.Management was absolutely perfect.Workplace culture was fit & friendly.The hardest part when lagging behind to hit target.Most enjoyable when targets being achieved in every hour.
Warehouse picker (Former Employee) – Barnsley, South Yorkshire – 15 December 2017
I worked on afternoon shift, from 3 pm to 11 pm as a picker. A target was huge but all the management was very helpful and all the workers supported each other fantastically. We had one longer half an hour break, great opportunity to use a canteen where was super good food. Every day I was very tired but happy. I learned how works huge warehouse system and scanning skill of bare codes.I learned as well how to control stock. The management was very helpful and respectful. The workplace culture was the best with all respect and politeness. The hardest part was huge target and if scanning gun did not work well. The most enjoyable was a friendly enviroment and the busy workplace.
Canteen; friendly atmosphere.
No Bank Holiday pay if is your shift day; plus-hours.
Customer Care Assistant (Former Employee) – Watford, Hertfordshire – 13 December 2017
The company seems like a fun place to work for during the interview process, but during training you realise that it’s a very school like atmosphere. The training is practically useless as you don’t actually get a chance to have a go at replying to queries. It’s all theory. The job seems okay once you start and if you are lucky like me you get a great team. The job starts to get incredibly repetitive after a while, however this is not the companies fault. Your replies get marked by a quality team every week and there is something new wrong with your work every week, for example I was marked down because of how I wrote the date (DD/MM/YYYY). The rating you receive from the quality team is crucial, if you get below a 3 it’s not good news, however there is very little help to get your ratings up from team leaders. Your ratings are told to you in weekly 121 meetings which were pointless as you just discussed how the week went but it was more to just talk about all the things they feel you have done wrong. The higher management are absolutely vile to anyone below them including team leaders. It’s all fake smiles and gossip here. I would not recommend.
Repetitive, micro management, thankless job, no progression.
Picker (Current Employee) – Barnsley, South Yorkshire – 21 September 2017
Right where do i start. I have had this job for over a week now and its absolutely terrible . I had 1 day of training basically they showed us what to do and then it was a case of get a picking gun and get on with it. Everyone around are like robots trying to hit targets ect. Management think that they are god and look at you like a peice of poo . I was searching 5 floors for over a hour trying to find a trolley. And god forbid if you make a mistake on your gun they won't log you out so basically you cant do anything until they do this. We are just a number to them and they dont care if you are hurting or not.
Customer Care Advisor (Former Employee) – Hemel Hempstead – 16 September 2017
Asos is the worst place I have ever worked! The atmosphere is very tense and uncomfortable. There is so much gossiping and bullying that goes on here, it is much worse than a playground. Team Leaders are just as bad, rather than intervening, they join in. The job itself is very monotonous and there isn't much room for progression, especially if your face doesn't fit.
Bully culture, bad management, tedious and repetitive work