Busy Fast paced retail Environmet
Customer Service Advisor (Former Employee) – Toryglen – 23 May 2018
As Customer Service Desk assistant I found myself constantly busy. The volume of returns and exchanges was quite significant. Quality claims were also part of my remit,; providing information for Asda House on the intranet system with regards to products that customers had deemed of irregular quality. Within this role I was also signed up to become one of the Stores first aiders. Which proved interesting, as I was enabled to engage with store users on a further , more intimate, personal level.
In this role I was required to learn some detail of Trading Laws, to recognise those specific to Scotland e.g Alcohol, but also Trading within the United Kingdom.
Homes hopping telephone enquiries also often came through the service desk and these I was required to negotiate whilst also dealing effectively with instore customers.
I was required to provide VAT receipts , issue goodwill vouchers, sort petty cash and to be able to provide colleagues with over ride procedures as and when required.
Management were always supportive when I and to ask them to step in with copmplaints / customer issues. The culture of the store was very customer focussed. The most enjoyable part of the job was working with a funny , friendly team who really seemed to focus on the same customer first ethos that I did.
Midnight Finishing time