Been a driver for 'Arriva the Shires' for over a year. Initially on a 3-month contract through an agency (after lengthy online assessments) with a verbal promise from management of a permanent job with the company after the initial period, on satisfactory performance. However, it took them 6 months to sort out the 'administration' necessary to employ me, despite an excellent driving record.
Ageing fleet, constant maintenance backlogs causing daily service disruptions, some routes suffering disproportionately resulting in very disgruntled passengers, not helping with driver's morale. No information relayed to drivers (Controllers are not bothered), no route supervisors advising passengers of delays etc. No real-time information systems at bus-stops, despite led displays - they only give timetabled info. Some drivers get favoured treatment, especially the ones with a longer service or are cliqued, even though they are on higher rates and enjoy other perks - better overtime shifts, paid breaks, better sickness terms etc.
I hear regularly from passengers that complaints to customer services have had no response.
Overall, the company is not living its marketing rhetoric, by a country mile :
"Our ambition is to become the Mobility partner of choice. We want our customers – passengers, Public Transport Authorities and partners – to choose Arriva every time because they trust us to deliver high quality, reliable, sustainable services at affordable prices."
Job security, as high turnover due to cons
Pay not reflecting driving record/experience, low morale