This is a very demanding position which covers all aspects of customer care skills. Day to day - running a train station solely, selling a vast array of ticket types, stock ordering, cash and credit card balancing, passenger assistance (wheelchairs, deaf and visually impaired passengers), ensuring their safety at all times.
Managing the safety of the station, gritting and salting in the winter months, clearing snow from the platforms and bridges, general cleaning and up keep of the station and its grounds.
Always on high alert for danger, ie, failed trains, line closures and suicides. Dealing with complaints from irate customers and having to placate and deflect from anger and abusive passengers.
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