I had a temporary contract as exams season gets so much busier in the summer. I had a week of full 9-5 training for which I was fully paid. It also gave me the chance to meet my colleagues and develop friendships and understandings of the work we would be doing. The team leaders and managers are amazing; so helpful and friendly even with the most silly of questions. They were very flexible and understanding when it came to absences. During my working hours there were floor walkers and team leaders on hand to answer questions about any difficult case or problematic customer so I felt really supported and looked after. Because of this I could see myself learning very quickly and becoming more independent and AQA encourages all of these things. As the company is a registered charity there is a warmer feel about the place; not everything is so money driven and I really got the feeling that they care about their employees and customers (examiners, students, parents etc). If ever you needed a recap on a certain subject (there is a LOT to learn but the comprehensive training and booklets/handouts set you up well) team leaders were always on hand to talk you through any aspect you're struggling with. Also, when our contracts were over they extended most of us and gave us extra weeks. With other people, instead of releasing them so that they were unemployed, they moved them to another department on a more permanent basis so that they still had a job.
helpful and kind managers
location: Oxford Road is a nightmare