Part-Tme Hours, Full-Time Commitment Expected
This is not a caring role but the customers are the best part of the job, who deserve a better service but are tied to using a company that has no competition. The operation is run for economy and convenience of unseen depot/management/head office who do not lead by example, lie (& bully) and are dismissive about the welfare of the customer and lower ranking staff. You deliver hot food as quickly as possible and regularly not the meal that the customer has ordered or can often eat. Rota drawn up at short notice from the limited availability of staff so expect to be rostered to work on any day, up to 9 days straight, every weekend and have leave requests refused. Despite daily van/oven checks, repairs aren't carried out and sometimes don't meet legal standards. Patronising obsession with driving performance and disciplinary threats, which overrides any other commitment you are making above the job role to provide good service, a 'can-do' attitude, covering staff shortages, other staff getting set work days, correcting office errors etc. Non-existent training other than instructed to sign off a backlog of unread worksheets. No staff meetings and not interested in feedback to improve the service. The one committed manager was spread so thinly across several depots and duties that they were fire-fighting and severely stressed.
Out on the road, lovely customers