American Express Pay & Benefits reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great people and work life balance
National Account Manager (Former Employee) –  London Bridge Station, Greater London16 January 2018
I loved working at American Express. They had a great team atmosphere and work lfe balance for the staff. The benefits were very good and covered all the needs for different stages of your life.

I only left as there was no career progression in my department and the remuneration package within the industry was not on a level playing field.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good career opportunities
Project Manager (Current Employee) –  London, Greater London14 January 2018
Good career opportunities ,fair pay and compensation.
Leadership can have a one track mind. If you don’t want to progress that is often frowned upon like you are lazy.
It’s who you know no what you know.
Pros
Compensation
Cons
Mentality within leadership
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Bar Supervisor (Former Employee) –  Brighton, East Sussex15 October 2017
It can be very busy during the day but before and after the matches it was quiet and they day took a long time to finish.
All the staff and customers were all very friendly and kind.
Pros
Free lunches
Cons
Irregular hours
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Collaborative environment, more responsibility than compensation levels suggest.
Product Management (Current Employee) –  London2 September 2017
The UK Consumer business is very dynamic, with many smart talented people. Culture in the Corporate unit is very sales-driven and tends to be more chaotic.

In general, AmEx excels at providing flexibility to its workforce, but with a trade off in compensation levels. Moving between offices, especially to NY is a real possibility for people who fit in and do well.
Pros
Global mobility, workforce flexibility, smart ambitious co-workers, industry-leading brand
Cons
Compensation vs. responsibility, frequent restructuring
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Learning experience
Kiosk Staff (Current Employee) –  Brighton, East Sussex2 August 2017
My first job is in Amex. I learnt a lot here. Working with other people. Serving lots of customers under pressure. This has made me realize that working environment is very different from a uni environment.
Pros
free food
Cons
pay rate
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Customer Care Assistant (Current Employee) –  Brighton, East Sussex25 July 2017
My day is fairly balanced and I start the day processing the orders the cardholder has made with his reward points. I deal with issues relating to orders, bonus or other points not received.

I enjoy the work I am doing and although I do the same things everyday the problems or issues are different.
Pros
Good Benefits
Cons
No parking facilities.l
Was this review helpful?Yes 2No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent
Credit Controller (Former Employee) –  Brighton21 July 2017
Great job best company I have ever worked for would go back anytime. Only left because of redundancy as they have moved many roles off shore. Good gym canteen work benefits .
Pros
Good company overall
Cons
Prone to redundancies
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice workplace
Customer Service (Current Employee) –  Brighton4 July 2017
Dealing with enquiries & answering calls from new and existing customers. Dealing with all escalated complaints and enquiries efficiently and effectively. Giving customers information about company services and products. Building relationships with customers. Handling difficult and aggressive customers in a professional manner.
Pros
Good salary
Cons
N/a
Was this review helpful?Yes 3No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Analyst (Former Employee) –  South East26 April 2017
Mixture of phone work and back office work. Handled customer queries and complaints as well as monitoring of key accounts.Good management support. Good training programmes.
Pros
Company benefits
Cons
Sometimes stressful
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Customer Services Advisor (Former Employee) –  Brighton, UK17 April 2017
I enjoyed working at American Express and developed a good relationship with all my colleagues. I think the work ethos at American Express was good, whereby they generously rewarded steady and productive workers.
Pros
rewarding place to work
Cons
unsocial hours
Was this review helpful?Yes 3No 1Report

Want to know more about American Express?

Ask a question
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Relaxed work environment
Customer Care Professional (Former Employee) –  Brighton, East Sussex13 April 2017
American Express is overall a great company to work for. The benefits were great and management at the company was also good overall.

However, Job security especially as a customer care professional was something that felt out of the ordinary. The atmosphere almost felt as if everyone's job was at risk. Also some of the targets that were required in the role were quite unreasonable and unfair.

Overall role is great for some who can work under pressure and is prepared to be screamed at almost on a daily basis. Staff there were great and friendly.
Pros
Breaks/Lunches, benefits
Cons
Targets, Salary, Customers
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
False hope
Customer Care Professional (Former Employee) –  Brighton, East Sussex28 March 2017
Training does not include how to properly service customers - more based on sales and how to make more money.

During my time there, 5 people were let go, an additional 7 after that I have heard about. No job security.
Pros
Salary
Cons
No job security
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good employer - international company.
Executive Assistant (Current Employee) –  Brighton18 March 2017
Variety of responsibilities - at all levels.
Not micro managed in my role.
Encouraged to embrace all forms of technology and learn new systems.
Not 9-5 job.
Pros
Good company benefits
Cons
Sometimes a challenge to achieve work/life balance.
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very busy but driven work environment
Director, Operational Risk (Former Employee) –  Brighton and Hove, East Sussex27 February 2017
Lots of hard working and dedicated people work here. There is always a lot of work to do so expect to work long hours. working with legacy systems and lots of red tape can be frustrating
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good work place
Account Representative (Former Employee) –  Brighton, East Sussex24 February 2017
Very good work place, coworkers interesting to help anytime, great minded company.

Good shift, can do long hours if you want to.

Healthy living.
Pros
Canteen is really healthy and cheap
Cons
Long hours
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast-paced office environment
Customer Care Professional (Former Employee) –  Brighton, East Sussex8 February 2017
An extremely demanding place to work but offers fantastic benefits and bonus scheme. Great location and facilities on site.
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Sociable, lively atmosphere.
Customer Care Professional (Current Employee) –  Brighton, East Sussex7 January 2017
Great company to work for, lovely building and facilties.
Amazing benefits and great opportunities.
Lovely people and busy, vibrant atmosphere.
Pros
Performance based monthly bonus.
Cons
Very focused on extremely detailed statistics.
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
n/a
CCP TEMP (Former Employee) –  Brighton, East Sussex29 November 2016
its a very good place to work if you're a student or as a first job the holiday system was not very good though you could never plan anything in advance
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great company to work for
Customer Care Professional and Lead CCP (Current Employee) –  Brighton and Hove1 September 2016
7 hours working day. Customer care professional and lead CCp. Inbound and outbound calls in New Accounts department. I provide support, training and coaching to the team.
the hardest part: constant pressure
the most enjoyable part: multicultural enviroment and benefits
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great group of people
Bespoke Specialist (Current Employee) –  Brighton11 July 2016
Days can be long and hours mixed, but co-workers are at hand to help, roles can be a mix of all types, not all phone based. Lots of maagers on hand to help/advise.

Overall it is a good place to work when you find the right role to suit you.
Pros
Great discounted canteen
Cons
Shifts
Was this review helpful?Yes 3No 1Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at American Express. Our community is ready to answer.

Ask a Question

Overall rating

4.2
Based on 4,841 reviews
52.3K
41.6K
3688
2180
1121

Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
3.7Job Security/Advancement
3.8Management
4.0Culture

American Express Reviews by Location