Great place to work if your looking for a career, not a job
Customer Care Professional (Former Employee) – Brighton – 28 December 2018
Amex is great in many ways, good pay and nice management but extremely unsociable hours and sometimes unreachable targets. Very stressful sometimes as the customer is “always right” even if they speak to you like dirt. High expectations with phone call times and strict on time management. Overall can be great for the right type of person!
Customer Care Professional (Former Employee) – Brighton, East Sussex – 13 April 2017
American Express is overall a great company to work for. The benefits were great and management at the company was also good overall.
However, Job security especially as a customer care professional was something that felt out of the ordinary. The atmosphere almost felt as if everyone's job was at risk. Also some of the targets that were required in the role were quite unreasonable and unfair.
Overall role is great for some who can work under pressure and is prepared to be screamed at almost on a daily basis. Staff there were great and friendly.
Customer Care Professional and Lead CCP (Current Employee) – Brighton and Hove – 1 September 2016
7 hours working day. Customer care professional and lead CCp. Inbound and outbound calls in New Accounts department. I provide support, training and coaching to the team. the hardest part: constant pressure the most enjoyable part: multicultural enviroment and benefits
Customer Care Professional (Former Employee) – Brighton – 29 February 2016
american express was ok. the job description was different to the actual job role. american express sounds like a really good company to work for but only if your on a high salary band otherwise its just a normal company.
Customer Care Professional – Establishments (Former Employee) – Brighton, ENG – 12 October 2015
In this company I worked for almost four years and it has become my second home. A typical day at work, you can have a lot of work and pressure, but we can always give a break to tell a joke and de-stress. What I learned, you always learn something new, there is much to learn from people with whom you live with all around you and your leaders. The management / management is always looking to give the best to its people. The hardest part of the job is now, having to leave. The part I like most about the job is the relationship with colleagues, enthusiasm and learning I've been me.
Very good performance and flexibility of time
Work under constant stress and not being recognized on many occasions
Customer Care Professional (Former Employee) – Brighton – 7 November 2016
I have worked in AMEX twice, first time in Stockholm, Sweden and second time in Brighton, UK. I found both of my jobs in Amex quite simple but challenging at the same time. Both of my positions in Amex have been customer care level positions and the work tasks on that level are quite repetitive tasks. That's what makes the job simple and easy. Then the challenging part was to keep myself up to date of all the new updates that were released, for the programs I worked with, every month if not every week.
I worked in a small team which offered me a close relations with my work colleagues, and I enjoyed that a lot. Overall the atmosphere in the office was relaxed but professional at the same time.
Customer Care Professional (Former Employee) – Brighton, East Sussex – 7 September 2017
A very relaxed multicultural environment with great chances for networking and developing within the company. Working across different countries. Easy to build strong professional relationships as well as friendships.
CUSTOMER CARE PROFFESIONAL (Current Employee) – Brighton, ENG – 8 April 2015
It seems like it would be a good place to work. a typical day is just on the phones... because the nature of american express most of the time your talking to rude rich people. mainly offer temporary contracts so they can get rid of you easily.