American Express Employee Reviews

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no good when ill
Relationship Care Servicing Corporate (Former Employee) –  Home Based9 August 2018
do not deal with life threatening illness very well, very poor support after a very serious illness otherwise good to work for but a rather big drawback!
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Flexible working and amazing people
IT Prgramme Delivery Director (Current Employee) –  Burgess Hill, West Sussex8 August 2018
Amex an amazing place to work. There are always plenty of opportunities to develop and the people are amazing. You need to accept change as the norm and be accepting of the frequent organisation changes
Pros
great people
Cons
decision making takes a long time
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Great people, opportunities and flexible place to work
IT Programme Delivery Director (Current Employee) –  Burgess Hill, West Sussex23 July 2018
Amex is an amazing place to work. There is flexibility in working hours and location. Front and foremost are the people who are an incredible diverse group of people to work with globally
Pros
Flexibility and people
Cons
Restructures
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Good company
AML Compliance Analyst (Current Employee) –  Brighton and Hove, East Sussex19 July 2018
A good company to work with plenty of opportunities and good management. Lot so of good benefits and they provide lots of training to help their staff grow and improve.
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Nice people to work with
Senior Business Travel Consultant (Former Employee) –  Croydon, Greater London16 July 2018
Worked for 8 years, overall good, made good friends. Good pension and some benefits. Got to travel to different countries for work experience. Enjoyed my time there.
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Tough and demanding work place
Graduate Analyst (Former Employee) –  London14 July 2018
Incredibly high pressure, and demanding targets. Very stressful atmosphere with little to no support. It is a great opportunity if you are prepared for this, if not, stay away.
Pros
wage
Cons
pressure
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Good student job
Customer Service Agent (Former Employee) –  London10 July 2018
Not much to write about - stop making me review all my employers, this is stupid!!! Getting frustrated with this website. Literally writing nonsense now.
Pros
Student job
Cons
Low paid
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Good training and support
Travel and Lifestyle Consultant (Current Employee) –  Brighton9 July 2018
American Express provides a lot of intense training and is always progressing, they do expect a lot and operate an unreasonable Refer To Friend scheme to which your bonus is connected
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A great corporation but too focused on the core products
Business Development Manager (Current Employee) –  London4 July 2018
The company is fantastic and it's core products have served them well for so many years which is great to see and I'm sure they will for years to come but the business has some really innovative business units that struggles to get the focus needed to take it to the next level. The cross border payments/FX Sales business is a specialized unit that has performed tremendously over the years, the founding GM of the department, Paul Hargreaves, was fantastic at growing the business and keeping the teams engaged but alot of that has been lost since the integration within the wider business units.
Pros
Working for a brand that is so well known and respected is a joy
Cons
Always re-structuring the organisation which causes distraction, It's fairly difficult to move across business units as they tend to sway towards product experienced
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productive place to work
Security Officer (Former Employee) –  Brighton26 June 2018
Monitoring CCTV
Pass checking people coming in and out of the building
Observing outside patrols in and outside of building
Checking fire systems
Long hours
Pros
The wages
Cons
long hours
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good first job
Sales Assistant (Former Employee) –  Brighton, East Sussex25 June 2018
this is a great first job, although the 0 hours aspect meant i didnt get a steady amount of work, with shifts being taken very quickly. i also worked on matchdays, which meant when the game was on, there was an hour and a half of unpaid work, waiting to go back for another hour or so. aside from this, the management was good and i gained a lot of experience.
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good place to work
Team leader (Current Employee) –  Brighton, East Sussex12 June 2018
Good place to work, great oportunities to progress.
I have been working there for 6.5 years and have started at the bottom and became 4 years later a Manager.
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Great place to work
SME (Former Employee) –  East Sussex12 June 2018
I thoroughly enjoyed working at Amex and have many great memories and friends from my time there.

Great place to make a career, amazing managment team and great worklife balance and social events.
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Summer vacancy
Front Desk Receptionist (Former Employee) –  London, Greater London6 June 2018
Worked here during summer holidays as front desk receptionist. Great role for new to job market. Allows you to identify the kind of role you are intersted in pursuing
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Internal changes
Project Analyst (Current Employee) –  Canary Wharf, Greater London30 May 2018
This review is for American Express Global Business Travel, not American Express.

Currently going through a lot of changes the workplace is fairly toxic with a lot of people very unhappy. That said based on the last employee feedback survey they have tried to address this to promote a better work environment.
Staff are generally overstretched.
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Outstanding
Financial Manager (Former Employee) –  New York State29 May 2018
An international services company that provides customers with access to products, insights and experiences that enrich lives and build business success
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Helped me develop in so many ways
Customer Service Adviser (Former Employee) –  Brighton28 May 2018
AMEX cares for their employees I was able to develop my customer service skills to a high standard and take these with me in each career move to get the best for my customer
Pros
Training
Cons
none
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Fast moving workplace
Executive Assistant (Former Employee) –  London25 May 2018
I was happy there. Used all my skills. There was no typical day. Learned to be more patient. Hardest part of the job was the constant changes but I did enjoy that no two day were alike.
Pros
Easy location to travel to - Victoria
Cons
Never knew what was coming.
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poor management styles and benefits
Senior Credit Specialist (Former Employee) –  Brighton24 May 2018
poor management styles and benefits. they only progress staff they like and don't like staff to think outside the box or be different. there is a culture of sexism
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Agreable
Customer Care Professional (Former Employee) –  East Sussex9 May 2018
C'est un bon endroit pour se developper et faire une carriere
Pros
Salaire
Cons
nourriture
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Overall rating

4.2
Based on 5,796 reviews
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