Helping / going out your way to provide the best customer service & great atmosphere. Then I was in Logistics dealing with Amazon Sellers
Customer Service Representitive (Former Employee) – Edinburgh Waverley Station, City of Edinburgh – 13 October 2018
Helping / going out your way to provide the best customer service to the customer and efficiently trying to solve any problems. Great atmosphere... I also got moved to the only Logistics Dep In Scotland Amazon Logistics; dealing with Amazon Sellers directly, checking the geo-codes of delivery drivers upon customer saying no delivery of parcel when over £40 only. Raise tickets upon issues for both Sellers & customer service forms- this could be for may reasons such as delivered & signed but geo-codes wrong etc... and also sending educational customer rep information back as we receive any complaints or no arrival of parcel and sometimes people dont follow the policy and still write to us so we have to then fill out a coaching form.
Stow instructor (Current Employee) – Bolton, Greater Manchester – 7 October 2018
Plenty of chances for advancement if you work hard you will get noticed I did and after only seven weeks with the company I was asked to be a stow instructor did my training in a night and am now ready to instruct new hires
Picker/Packer (Former Employee) – Doncaster, South Yorkshire – 7 October 2018
Choose life dont work here . Boring and lonely. Your feet will know about it . Its not worth the money . They look at you asif u have just shat in the microwave. No time to rest after a short dinner break . Wanna be brown noses allover . Deppressing environment. It will break you .
it pays the bills but it is not for the faint hearted. there is also no job security you can get a tap on the shoulder at any time. I seen it happen at 3am on nightshift and people were escorted out without transport
i work in shipping (Current Employee) – Bolton, Greater Manchester – 1 October 2018
I work at amazon Bolton and I find it to be a good job ,don't believe everything you read ,the staff are very friendly and helpful . Yes they have targets and expect you to work hard ,but they are reasonable .you can learn alot they are very advanced.
Employee are treated as a slave or as a robot. No respect. Rasism and discrimination. Amazon trainee temporar employee, but not permanent employee. It doesn't want to keep people. First is productivity, then quality and 3rh health and safety. The worst management i ever met in my life. Dirty place, lots dust. The food is horrible and expired. Materials and tools are broken, damaged. Amazon wants lots work, fastes, no matter how or with what tools. Amazon doesnt respect breaktime (too much to walk inside to get food or a cigarette). If you want to have an easy job there you should be friend, mother, sister of one manager, not to work hard. Too many gods in same place, starting with cleaning employee, continued with security, managers, leadership, procces guide, problem solve, collegues, even 3 months employee who didn't know the process very well. All this are happening in Amazon Rugeley. I dont recomand! Good: car parking free, hot drinks, cariere choice, overtime paid 150%-between 40-50 hours/week and 200%-between 50-60 hours/week, but overtime isnt available all the time. Bad: management, rasism, discrimination, Amazon doesn't follow the law, employee rights. Huge targets, not human one. Compering with Amazon Manchester wich are robots. Not understanding vis-a-vis by health condition, safety, employee rights etc. No allowed to sit down, drink coffee at all during work time. Stand up 10 hours per day ( except 2 times break time in total-one hour (30 minutes paid by amazon, 30 minutes paid by employee). Managers used to ask how many times have you been on toiletmore... and how many minutes have you spent there, about idle time which is part of process - Amazon Rugeley has 3 toilets in pick tower, all of them in ground floor, even if it is one kilometre long and has 4 floors). Salary: temp :day: 8/h, night: 9, permanent day shift 8, 35/h, permanent night shift: 10,35/h Pickers: walking around 25-30 km per day, because who are making pick list doesn't see Amazon inside, he doesn't know how and were those locations and allocated time to walk between locations are not real. They should use damaged or broken carts. Not enough scanners or batteries. Receivers: stand up in front of a table all day, scaning goods and put them on carts. The conveyor is running one side of him. Stowers: no available space to stow items, use damaged or broken carts. Should handle heavy carts (about 100 kg or more), overfilled carts. No scanners or batteries. Nobody to fill carts. Packers and prep: heavy items to pack or cover with bubble wrap and no time for this.
Is ok to work here for a while if you: follow university, want money and you do overtime
Leads, managers and hr admins who dont understand that you are tired, sick, you worked hard because they are preoccupied to sitting down all day and laughing by youless
Read my notes: few things
All things: nothing compare with amazon rugeley. Horrible
i worked with amazon for 2 months and everything about the company was shocking. the management team did not deal with issues that were raised and everyone was treat like they was in prison instead of work.
Associate (Current Employee) – Manchester, Greater Manchester – 25 September 2018
I've been here for almost a year now, and I can tell that Amazon is a great place to work. Plenty of overtime opportunities, good salary, nice atmosphere. Yes, you have to achieve targets, but the targets are not very high, I'm making 110% without any difficulty. And I'm a woman with no fitness background. The only way you are not making target is if you're always off your station talking, drinking coffee, going to toilet every 15 minutes etc. There are also great career opportunities available on all levels. I've received permanent contract after only 3 months with agency. And I've been provided with future career opportunities and advises from my managers, and also learning department and HR department.
I recommend this company for everyone who need stable work and to those who are aiming high but has to start from low level. If you will truly invest in the company, Amazon will always support you in every way you need.
Good salary, career opportunities, nice atmosphere
Dusty environment, dry air - can be bad for people with asthma or allergies
When I arrived at the UK my first employer was Amazon. I worked at one of the biggest warehouse in a few section (packer, 5S, ICQA). Hard work. Long hours, short breaks, the building is huge, nobody cares about you loosing 7 min from your 15 min break just to walk out and back. They pays reasonably well (above minimum wage), provide transport and the workplace is safe to work in. Managers treat people fair. The system is fair too. If you achieve the requirements (which they tell you every week), nobody will say a word to you. In this case I think Amazon was my most peaceful workplace so far in the UK. I always achieved what they wanted. Helped me to loose a lot of wait too :D No sit down, no rest, no chat, be quick on the toilet. Hard work, short breaks, tasty food at the canteen, rewards for good work, pays above minimum, provide free hot drinks at breaks and cold water during work. They hire you even with minimum English.
For a start a new life in the UK it was perfect.
There is no gluten or dairy free option in canteen, too short breaks
Peaceful and safe workplace, provide transport, good start for English learners.
Operative (Former Employee) – Swansea, Swansea – 18 September 2018
overall good job. easy to get to easy towork for but some staff could be a bit better when comes to employess. sometimes there wasnt enough work so you would have extra time off which is alsway good when you have kids. not always the case as sometimes youask to stay on but they send you home anyway.
easy to work for
some managers are very annoying and can be very intimidating
Fulfillment Associate (Former Employee) – Tilbury – 17 September 2018
As you would expect for a big company as Amazon, and starting from a position as a Fullfilment Associate, an important amount of physical effort will be expected from you.
The good thing, the job is not about showing of your physical capacities, you are not expected to force nor hurt yourself. What is expected from you is to be responsible, and respect work hours. In very little time you can be recognized for working hard (I insist, without killing yourself), and they will provide you training, and keep assigning you new jobs.
Cannot say much more, as I did not stay for long, but in the little time I did work for them, working hard was paying off.
Possibility to work extra hours for an increased rate, Cafeteria
Two 30mins rests can be too short for some people, You have to be careful to not force yourself physically too much.
Picker (Current Employee) – Manchester, Greater Manchester – 12 September 2018
Its a good place for first job. You working only 4 days per week and have more free time this way. Amazon has always work and when you convert to permanent employee you have even more job security. But the HR department is low and have low opportunities for a better job position. Unless you have friends in high places.
Free drinks, job security
No rewards/bonus for people working above the rate target. No opportunities.
Picker (Former Employee) – Doncaster, South Yorkshire – 7 September 2018
The job is very hard on your feet. People and staff there are really nice though. The pay is good as well. Long eleven hour shifts, can be difficult. Would recommend if having a choice to become a Reach truck driver as its less pain on your feet.
Picker (Former Employee) – Milton Keynes – 5 September 2018
I enjoyed my time as a picker, i found it easy to understand and enoyed being paid to keep fit. I liked that the breaks weren't very long as people didn't sit around wasting time making the day longer, i find time goes fast whhen i'm picking.
Only my back knows the answer to this mess, i cannot rate amazon as a positive experience but the financial problem i had it was a must for me to endure that lovely place filled with low graded people from around the world.
Fulfillment Associate (Current Employee) – Man3 – 4 September 2018
Long hours but rewarding management recognise potential and encourage you to train in other areas friendly staff everyone is willing to help if you struggle always trainers around to help get you working to the best of your ability brilliant place to work