Customer Service Assistant (Former Employee) – Milton Keynes, Buckinghamshire – 3 September 2018
This is your stereotypical call centre where it's calls, calls, calls and more calls, no room for progression. EVERYTHING is time monitored. You are nothing more than a machine that's there to answer a phone.
We work In a call centre and stats are very important to management however it does not give a ture reading o what we have to do on a daily basis. The telephones are very busy and again you are given little time to complete the work you are given.
We are given very good benefits and flexible working hours they have always been very flexible.
I did enjoy working for the company. However the last year and half the work place was very insecure. They have made a lot of changes and continued to change everything making us feel like we would lose our jobs which did happened. We are all made redundant.
Customer Service (Current Employee) – Milton Keynes – 8 January 2017
OK place to work. There is minimal training provided and more of a sink or swim method is used. Co-workers depends on where you work within the business. I enjoy speaking to different customers on the phones.
When I heard one of the senior managers say "fit in or **** ***", I thought it was a joke. But it became apparent that this is part of the culture at Home & Legacy, and this attitude must be passed down to the team leaders due to the way that they treat their staff. Most people are there because of the salary, but if you expect to be treated fairly when it comes to working hours (if you have a child, then you can ask for a 4 day week, even if you are male. They say no at first but you just need to threaten to go to HR or even say you cant have children and you will get the 4 day working week, no matter the age of the child), or the annual bonus then this isn't the place to work (unless your face fits of course). All in all, a vile place to work.
A hotliner is a person who solves technical problems concerning SFR's internet connection, landline and television problems.
Claims handler (Former Employee) – roster, UK – 22 November 2016
Working in SFR really broadened my knowledge as i use internet every single day. I learnt how to diagnose internet problems at my place without depending on others. Also, i learnt more about internet connections and how it functions.