Internship (Former Employee) – Edinburgh, City of Edinburgh – 17 June 2018
I was placed at aegon for work experiance; for a college course I was taking at the time. While I was at aegon the main task I compeleted where based on short term projects and long term project they had completed in previous years i.e. managing projects, seting up a plan for a project, going threw process of creating a project. As well as learing and taking part in veruis different Aegon depatrments.
The managment where excellent, Aeogon had a close nit workplace culture. Aswell as its own social media account for each employee to contact other employee's and post about group projects.
It has itsn own football team, onsite gym. and great workplace goals.
The hardest part of the job while I was completing the internship programme was undestading some of the phrases used.
Pensions Administrator (Former Employee) – Edinburgh – 15 February 2018
I liked AEGON as it was a friendly fun place to work. I met great friends there and remain to this day. The job was never a struggle or stressful which is why I stayed so long. It was in a great location close to home and had beautiful surroundings so lunch time walks were therapeutic.
Customer Service Representative (Former Employee) – Edinburgh – 4 December 2017
My main duties were providing excellent customer service on inbound telephone calls about personal and group pensions. Having gained lots of knowledge on Pensions information and procedures, I was able to deal with Individual financial advisors, employers, accountants and policyholders. I provided various tasks including current valuations and transfer values also processing retirement claims, death or divorce claims. Using company’s Psychological Customer Service Framework I showed a friendly and professional telephone manner to get excellent Net Promoter Score from customer’s telephone survey.
Customer Service Representative (Former Employee) – Edinburgh – 1 November 2017
I worked in a good team whilst at Aegon. We always supported each other and would lend a hand if anyone needed help with reaching targets and support with the work. My manager was always approachable and she would make sure if you had an issue that it was sorted out.
Customer Service Advisor (Former Employee) – Edinburgh, City of Edinburgh – 12 August 2017
There are worse places to work. Was a fantastic job when I started but they gradually eroded the little perks you used to get. They do tend to employ great people so you'll make some great friends and while the job can be stressful, you are generally paid well for it. Back office is mostly flexi time and the call centre shift work.
Good company for starting work in the Financial services sector
Customer Service Advisor (Current Employee) – Edinburgh, City of Edinburgh – 16 May 2017
I enjoyed working at Aegon, as it gave me an opportunity to get my foot in the door in the financial services sector. Although I was working in the Contact center, I found that it provided me we invaluable experience in many areas, such as working in a fast paced office environment, building up knowledge about pension products, and being able to communicate clearly and effectively about complicated financial products and services. Its not necessarily for everyone, however, I have enjoyed my time there, and I found the company great to work with overall. The only downside are the opportunities to progress within the contact center itself. After almost two years working there, the prospect of promotion, or moving up is always just out of reach, and seems to be more something that is used to entice people to join the company, rather than something that actually happens often.
Fairly easy 9-5 job, great atmosphere if you worked hard, recognition was great, training opportunities were always available
Progression further up the ladder seemed out of reach, target driven, dealing with customers by phone for 7 hours a day everyday
Direct Sales Associate (Former Employee) – Edinburgh, Midlothian – 8 February 2017
Make 150 Outbound calls per day to promote a new non-advised pension product. Hours were 12.00-8.30pm Mon-Thurs with a half day on either a Fri or Sat. No clarity on how to achieve commission which was advertised. Goalposts were changed regularly and not communicated with staff. Several managers couldn't manage their hair never mind a team of sales people.
(CSR)Customer service Representative (Former Employee) – Edinburgh Park Edinburgh – 27 January 2017
Aegon was by far one of the best employers I have had the company itself has a strong pay and progression ethic that definitely filters through to all members of staff . It is one of the few companies that do actually take the time care and effort to help and further the careers of there employees by providing sufficient training coaching and support in all areas that anemployee may feel they would like to achieve more in .
Above minimum wage salary, Paid and flexible leave
Senior Customer Service Representative (Current Employee) – Edinburgh – 12 September 2016
Very busy, demanding role, with priorities changing throughout the day. I have gained a vast knowledge in the Pensions Industry working here and there are always opportunities to move on to other areas if you wish via the internal job database.
Large department, however most of the team work well with other colleagues and assist in training and general day to day queries.
The hardest part of the job is finding fairness in the statistics that are being used with the recently introduced new pay and progression model. There is and still are alot of questions being raised with managers regards to this which will hopefully be sorted out fairly and soon.
Your day goes fast and the work is varied and interesting.