Customer Service Advisor (Former Employee) – Edinburgh, City of Edinburgh – 12 August 2017
There are worse places to work. Was a fantastic job when I started but they gradually eroded the little perks you used to get. They do tend to employ great people so you'll make some great friends and while the job can be stressful, you are generally paid well for it. Back office is mostly flexi time and the call centre shift work.
Good company for starting work in the Financial services sector
Customer Service Advisor (Current Employee) – Edinburgh, City of Edinburgh – 16 May 2017
I enjoyed working at Aegon, as it gave me an opportunity to get my foot in the door in the financial services sector. Although I was working in the Contact center, I found that it provided me we invaluable experience in many areas, such as working in a fast paced office environment, building up knowledge about pension products, and being able to communicate clearly and effectively about complicated financial products and services. Its not necessarily for everyone, however, I have enjoyed my time there, and I found the company great to work with overall. The only downside are the opportunities to progress within the contact center itself. After almost two years working there, the prospect of promotion, or moving up is always just out of reach, and seems to be more something that is used to entice people to join the company, rather than something that actually happens often.
Fairly easy 9-5 job, great atmosphere if you worked hard, recognition was great, training opportunities were always available
Progression further up the ladder seemed out of reach, target driven, dealing with customers by phone for 7 hours a day everyday
Direct Sales Associate (Former Employee) – Edinburgh, Midlothian – 8 February 2017
Make 150 Outbound calls per day to promote a new non-advised pension product. Hours were 12.00-8.30pm Mon-Thurs with a half day on either a Fri or Sat. No clarity on how to achieve commission which was advertised. Goalposts were changed regularly and not communicated with staff. Several managers couldn't manage their hair never mind a team of sales people.
(CSR)Customer service Representative (Former Employee) – Edinburgh Park Edinburgh – 27 January 2017
Aegon was by far one of the best employers I have had the company itself has a strong pay and progression ethic that definitely filters through to all members of staff . It is one of the few companies that do actually take the time care and effort to help and further the careers of there employees by providing sufficient training coaching and support in all areas that anemployee may feel they would like to achieve more in .
Above minimum wage salary, Paid and flexible leave
Senior Customer Service Representative (Current Employee) – Edinburgh – 12 September 2016
Very busy, demanding role, with priorities changing throughout the day. I have gained a vast knowledge in the Pensions Industry working here and there are always opportunities to move on to other areas if you wish via the internal job database.
Large department, however most of the team work well with other colleagues and assist in training and general day to day queries.
The hardest part of the job is finding fairness in the statistics that are being used with the recently introduced new pay and progression model. There is and still are alot of questions being raised with managers regards to this which will hopefully be sorted out fairly and soon.
Your day goes fast and the work is varied and interesting.
Software Tester (Former Employee) – London, United Kingdom – 7 April 2016
My benefits it is application to provide different type of flexible, standard benefits. It is mainly web based application to communicate employee benefits provided by a company to allow the user to perform pension forecasts and for companies and employees
Free Pension scheme policy for all permanent employees
Customer Service Representative (Former Employee) – Edinburgh City – 4 December 2015
Amongst my general duties is to support the Section Manager to recognise and reward excellent performance in the team through our Net Promoter Score reward system. It is my responsibility to ensure that those rewarded can demonstrate their performance, and display notifications of praise around the department and ensure the recipient receives a certificate of exceptional performance. This helps maintain morale and motivation within the team. Other duties include liaising with Independent Financial Advisers to set-up pension policies and manage queries and complaints, should they arise. I have also developed my skills in prioritising my workload using a new Customer Optimization process.
Customer Service Representative (Current Employee) – Edinburgh, SCT – 10 November 2015
I enjoy working for AEGON however there are no big challenges. I thrive on learning new skills. The management team could be more organised when we are busy and have high absence levels. The pay package should be much better considering the knowledge you need for the job.
Customer Service Advisor (Former Employee) – Edinburgh, SCT – 8 August 2015
Staff are very pleasant but do not unfortunately listen to the main staff who answer the phone and speak to the public who bring the business to them. If you need a day off urgently you will not get it. You sign what you are advised is a flexible contract that flexes both ways but only ever seems to flex one way. The company no matter how many complaints they receive about systems and system outage they refuse to spend the money required to bring the systems up to date. Due to this the company are losing business and also staff as they are fed up with the abuse and the pity given to them by customers and advisors in return. You are also expected to cancel holidays for training and expected to do extra roles with no extra pay.
Business Analyst (Former Employee) – Edinburgh, SCT – 3 August 2015
I worked in various teams over the years and made great friendships across the company. There are lots of in-house facilities that you won't find elsewhere i.e. multi story car park, restaurant, shop, gym, football pitches, free WiFi, Barclay's branch, etc. There is a yearly bonus scheme and overtime is widely available. I've enjoyed my time working there.
Great in house facilities and multi story car park
Direct Sales Manager (Current Employee) – Edinburgh, SCT – 12 June 2015
A typical day for me , engaging with my team on a 121 basis every day, this could be anything from a quick speed chat going over the previous days performance or listening to customer calls, giving feedback and tips on how to improve the customer experience, and ensuring all conversations are Risk compliant.
I engaged alot with my team, I have learned that this is the way to get results from them...'sell not tell' working on this principle I have built good relationships with my team.
Hardest part of the job has been the transition to managment , stepping out of one's comfort zone has been challanging.. ie disciplinery hearings etc, never easy, managing 'stat
The rewards of the job, watching staff develop through coaching and training, to then hear on a call how they have delighted the customer with their pension knowledge and engagment all made for a good day.. job done.customer happy.
To Listen, to understand and resolve our customer's issue, anything from avoiding formal complaints to ..just making the customer feel important
parking, good benefits i.e health, quaterly bonus and annual bonus
Pensions Administrator (Former Employee) – Edinburgh – 21 November 2014
This has to be one of the lowest paying jobs in Edinburgh Park, I was on a temp contract of £7.50 per hour which I was then told this would go up to...wait for it....£14.5k if made permanent! Wow! no wonder the staff turnover in this place is so high in the few months I was there in a team of 20 approximately 2 people left every month.
Staff are pushed to meet unrealistic targets with little training or help given and there is a massive blame culture with this company quick enough to put the blame on you but not so quick to thank you if you do a god job!
Unless you like getting paid peanuts for a job where you could easily get paid £5k more across the road do not work here guys believe me you will regret it!