Advisory, Conciliation and Arbitration Service

Advisory, Conciliation and Arbitration Service Employee Reviews

Ratings by category
3.7Work-Life Balance
3.5Pay & Benefits
Showing all 6 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible Management - Do not work here if you have a disability
Helpline Advisor (Current Employee) –  Nottingham, Nottinghamshire21 December 2018
The job is interesting enough. Advising people about employment law and exploring options is good and fulfilling but sometimes it can take it's toll.

Sadly ACAS is really let down by the fact that despite being the best practice experts and having a privileged position it cannot practice what it preaches. On the helplines you are a resource there to take calls and be quiet the rest of the time. Despite the call content being heavy going you get 10 seconds between calls.

Managers can be quite sadistic. If they see someone is struggling then they just want to fill the seat and get someone else in to take the calls. It can be so bad they will deliberately push people with mental health problems to the point of a mental health breakdown with no thought that one day they may push someone too far. At the same time ACAS makes hundreds of thousands every year delivering training to SMEs about how they can best support their staff with mental health issues and disabilities.

I'm led to believe the corporate side of the business is good to work for. Helpline is a different beast all together. Do not work on the ACAS helpline if you have a disability.
Pros
2x paid breaks a day, decent pay
Cons
Treated like a machine, managers will look to replace you if you struggle, sadistic management, staff pushed to self harm, discriminates against people with disabilities
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good People
Operational Delivery Apprentice (Current Employee) –  Mildenhall23 October 2018
Acas has a real purpose and I have enjoyed my time working with them coming across some fantastic hardworking people. There is real flexibility at acas and the management care about your health and wellbeing.
Pros
Hardworking Employees
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good atmosphere
Advisor (Former Employee) –  Newcastle upon Tyne, Tyne and Wear22 September 2017
Advised on employment law issues. Friendly colleagues and good breaks. Computer systems was not the best and some of the management were poor, especially mid-management
Was this review helpful?Yes 6No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
exciting and fun workplace
Data entry input (Former Employee) –  London Victoria15 July 2015
For me, ACAS was a time that I found very enjoyable and beneficial in terms of gaining expirience and learning new skills that i have now developed and ready to transfer in a fully paid job.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Pro-active in customer service
Customer Service Officer (Current Employee) –  Leeds, ENG10 July 2014
Heavy telephone communicaton with customers and varied duties per rota. Each day brought new challenges and kept the job interesting. Co-workers each had unique personalities which provided interesting ideas to improve the way the team interacted amongst ourselves and the customer. I enjoiyed the variety of tasks and dealing with customers from all over the country.
Pros
Always something new to learn every day
Cons
Sometimes not enough hours in the day!
Was this review helpful?Yes 7NoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Advisory, Conciliation and Arbitration Service. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 6 reviews
50
45
30
20
11

Ratings by category

3.7Work/Life Balance
3.5Salary/Benefits
3.0Job Security/Advancement
3.2Management
3.2Culture

Advisory, Conciliation and Arbitration Service Reviews by Location