Advanced Employee Reviews

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2.0
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An OK place to start a career but quickly turns sour
Senior Support Consultant (Current Employee) –  Ashford, Kent6 March 2019
Advanced is a lacklustre group that has a very low bar to entry. Whilst a good thing for school leavers/graduates there is also no formal training in place for you to upskill.

There are minimal opportunities to develop outside of your own role, some management are more proactive at developing their staff than others but on the whole opportunities are few and far between.

An internal video training platform was recently provided but has almost zero value for any technical/support staff (This is a software/managed services company!).

Applying for internal positions is poorly managed unless you're applying for positions that generate revenue (chargeable services/sales). If you apply for any technical positions expect to wait several weeks, if not months, to hear back if you even hear back about it all! This includes promotion within the same department.

If you want to join a company where you can coast along with minimum effort sign up now! You can literally coast through annual performance reviews by sitting on your mobile all day or watching YouTube videos for the majority of your shift.

The only upsides are the variety of work, the majority of staff are pleasant and helpful and there's free tea/coffee. Outside of this, get what you can out of it and run!
Pros
Free tea/coffee
Cons
Lack of clear development/training, poor management
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2.0
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Extremely Inefficient with bad Management
PMO Analyst (Current Employee) –  Birmingham, West Midlands29 November 2018
Jobs tend to pay OK, but the jobs are extremely inefficient, with most things being done Manually and with extra steps for no apparent reason except 'that is how they have always been done'. Management in some departments are badly chosen, have no people skills and cause fear or trepidation in their employees.
Any problems are not usually heard, or are dismissed out of hand.

On the other hand, most employees are young which leads to a fun culture after hours, and making friends is easy.
Pros
Young, fun workforce
Cons
very inefficient, bad management
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1.0
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Depressing place to work
IT Support Analyst (Former Employee) –  Datchet, Berkshire3 August 2018
Terrible management who treat adults like children, extreme micro managing and no genuine progression.
The salary does not reflect the work you are required to do. Advanced cannot retain staff it is a revolving door. Service desk manager has no clue and has no technical knowledge. All the positive reviews are probably the marketing team making them up.
Pros
good location
Cons
Management, no genuine progression and terrible salary
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5.0
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Nice Company
PA (Former Employee) –  Datchet, Berkshire3 August 2018
Lovely company to work with
Great offices - pleasant space to work in
Hardworking, professional and genuine CEO - was a gentleman
Enjoyed my time with Advanced
Pros
offices
Cons
none
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2.0
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Too many experienced good people made redundant
Partner Coordinator (Former Employee) –  Datchet9 June 2018
Too many people being made redundant.
No experience as mostly graduates being employed.
Management to busy meeting targets and in meetings to spend any time with staff
No incentives
No morale
Pros
Nice Offices
Cons
Too much expected of staff for little pay
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1.0
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Revolving door of misery
Support Analyst (Current Employee) –  Datchet24 April 2018
Everyone is miserable, management are terrible, staff are treated as though they're compltely disposable (you are), you will be over worked and underpaid, don't waste your time.
Pros
Office is nice.
Cons
Everything else.
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1.0
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A great company
Service Desk Analyst (Former Employee) –  London, Greater London29 March 2018
A great company, not great staff, could be better, no acknowledgement or appreciation for the hard work and effort
put into the organisation
6 months - 1 year max, no longer, oh and did i mention the rac1sm OOPS
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4.0
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good place to work if you like a big corporate environment
Tender Manager (Current Employee) –  Datchet20 November 2017
the title says it all. the company has been trying to make everyone feel more like individuals but realistically you need to enjoy a corporate environment to work here.
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2.0
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Much better places to work
Support Associate (Former Employee) –  Birmingham15 August 2017
The only good thing about this was the team and other members of staff that you worked with, who have created a great environment together and the training for this job.
The managers have no idea about their products and enjoy making sure they know you're in charge, with a "just do it" attitude, without knowing what they're really asking you to "just do".

If you enjoy being shouted at by angry customers all day then this is the job for you! With very little support from managers and watching them making cuts in places where they're needed and the training is lacked, bringing in consultants who have been working on products for a long time, but are happy that they aren't working for advanced.

The most enjoyable part of this job is the friday when you can leave and get a few drinks with the co-workers, but don't be too loud, or you'll get a telling off on monday.
Pros
As many drinks as you want
Cons
Strict time keeping from managers, watching/listening to you all the time and without you knowing about it
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4.0
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Management issues
Support Associate (Former Employee) –  Birmingham26 June 2017
Extraordinary and lovely bunch of people to work with, ruined by management more interested in keeping up the image of the company rather than the well being of workers.
Pros
Location, employees
Cons
Management
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3.0
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Lacking focus, ineffecient approach
Consultant Business Analyst (Former Employee) –  Derby, Derbyshire26 March 2017
Worked at the Derby office in 2017. Most of the people were friendly teamworkers with one notable exception.

Poor use of multiple duplicate systems to support software rollout causing ineffecient handling of too open comms with customers.

Lack of direction and probably a very short horizon future for the office i worked in.

Ineffecient agile despite some of the devs being on site. Mega attrition rate.
Cons
Some rather inept middle managers, mixed approach, unable to filter customer feedback
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3.0
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Recent VC takeover means centralisation and experienced staff shedding
Web Developer (Former Employee) –  Northampton, Northamptonshire8 February 2017
Company had previously grown by acquiring software houses around the UK. This meant many satellite offices. So when the business was sold to VC's in 2015 they decided to centralise the satellites into two main hubs - Birmingham and Swindon.
Offshored coding and quality assurance to India.
Experienced staff have left in all areas of the business, especially customer support. New staff are joining at a fast pace, straight from University, with little or no training. Advanced was a good company to work for, but this has been spoilt by the takeover, pace of change and the lack of flexibility.
Pros
free fruit in Birmingham office
Cons
everything else
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Avoid at all costs
Junior Management Accountant (Former Employee) –  Birmingham, West Midlands23 December 2016
Management are poor and derogatory
No transparency in the business
Expected to stay late and work all hours without any overtime pay or recognition whatsoever
Poor managerial decisions made and staff have to pay the price
Poor support package
Definitely not what it says on the tin!
Pros
Mailbox is nice
Cons
Everything else
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Worst place to work
Management Accountant (Former Employee) –  Birmingham29 November 2016
Management expect you to work 2/3 hours over your regular hours everyday and are not even grateful for it. Very high staff turnover. No investment in developing staff. No progression what so ever. Management are too negative. Salary is very basic and not so great compared to rival companies. Glad i left and got a job at a firm where they value you more.
Pros
Location
Cons
long hours, rude management, no progression, no development
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3.0
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Fast paced environment
Head of PR (Former Employee) –  wilmslow9 September 2016
There are lots of opportunities since the company was bought by a private equity business.

A typical day involved leasing with senior management, press, copy writing, editing and managing a team.
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5.0
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Technical Application Support Analyst
Technical Application Support Analyst (Current Employee) –  Grantham3 September 2016
2nd line support of Legal Software and Hardware for internal and external Clients
support for both local and cloud environments and Virtual Systems using Hyper V etc
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4.0
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Technically complex but fun & interesting
Senior Support Technician (Former Employee) –  Bournemouth26 May 2016
An excellent "work hard, play hard" environment which supported progression based on experience & technical expertise. Friendly environment.
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4.0
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A company that invests in it's people
Service Desk Analyst (Current Employee) –  London20 May 2016
I joined as part of the 'Bootcamp Training Programme' which is similar to a Graduate Programme. I was among ten candidates who were selected out of approximately 900 applicants through an intense and varied screening process. This included passing the CCAT which is an aptitude test that is passed by two out of ten applicants on average.

Initially we received five weeks of intense training. This included an introduction to every aspect of the business. We then started our role as 'Service Desk Analysts'. This is a central role in the company.

From this role we could progress into other areas of the business based on our preference.
Pros
Good location
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5.0
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Receptionist/Data Inputting Clerk
Receptionist/Data Entry Clerk (Former Employee) –  Halifax25 April 2016
This job gave me my first experience of working. It allowed me to gain experience working with members of the public as well as in house procedure that all staff had to adhere to when in the office. I gained a vast amount of knowledge in this role and enjoyed every day I worked at Advanced.
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3.0
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Some great staff but little job security
Systems Engineer (Current Employee) –  Derby, ENG14 November 2014
A lot of changes since purchasing the company and I suspect a lot more to come. Some brilliant staff working there hopefully not too many will be lost.

Best bits of the job are keeping pace with new developments and interacting with the staff.

Sometimes working from home can be the hardest part
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Overall rating

3.5
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