Very informal, 2 telephone appointments then one face to face. It's very relaxed and on a 121 basis.
I had a phone call once I applied.
Then I had to meet someone in a coffee shop. Expected me to hand over important personal documents. I refused.
It is quick and straight to the point. There is a phone interview and then a Skype one and then you go to head office for training
Answered - Carer (Former Employee) - Kent
As far as I can remember its a five step interview including mandatory training
Answered - Personal Assistant (Former Employee) - nationwide