IT Service Analyst
Kier Group - Merseyside

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Kier Group Services are currently seeking an IT Service Analyst to provide a wide range of IT support to Kier Companies based from our office in Speke, Liverpool.

This role requires an enthusiastic and committed individual with high quality, broad ranging technical experience and a strong sense of customer service focus coupled with a can do attitude and team player ethos.

  • To provide I.T. support to the Kier offices, including desktop, server and network technologies
  • Working independently while part of a larger team, supporting a shared customer base of construction sites and Kier office locations
  • Desktop, server, application and network support across locations in the company to agreed service levels as part of the IT department
  • Working with the IT service desk take responsibility for ensuring the support service level agreements are maintained for the business
  • Ensure that procedures for guaranteeing security, integrity and consistency of data adhered to.
  • Resolve user or business technical problems in conjunction with the service desk and other IT functional areas
  • Work with other staff in the IT delivery group and wider IT department to provide a consistent joined up IT service to end users
  • Act as the public face or ambassador of the IT department to end users to remote locations
  • Ensure that line managers /appropriate IT staff are made aware of any issues or concerns with the business community
  • Work as part of a team to continually develop service by proposing improvements
  • Ensure that the business is made aware of relevant IT Department initiatives and is in a position to capitalise on them
  • Maintain security standards to facilitate a stable and reliable environment for desktop users within the overall objectives of the IT deaprtment
  • Operate within the remit of the wider security structure
  • Ensure that procedures are in place and in use for both logical and physical security of all IT assets
  • Ensure that Disaster Recovery processes and procedures are followed
  • Work within the IT department to develop and agree group wide standards for products and services
  • Escalate any non-conformance with IT Department standards to the appropriate authority
The Individual/Essential experience & knowledge:
  • Microsoft desktop environments in a distributed environment
  • Windows server operating systems and applications
  • Microsoft active directory including group policies
  • Desktop applications including Microsoft Office 2003
  • Citrix knowledge
  • Altris familiarity
  • Desktop, laptop and printer hardware
  • Knowledge and experience of WAN/LAN technologies
  • PDA technology
  • Multi - functional devices
  • S trong Communication skills (verbal and written)
  • Production of effective technical , system and user documentation
  • Able to work unsupervised
  • Ability to work on own initiative
  • Liaison with third parties including suppliers
  • Adherence to defined working procedures
  • Understanding of ITIL processes
  • Prepared to work away from home as required
  • May need to be able to gain security clearance for secure sites
  • May need to pass a CRB clearance
  • Will need to maintain a driving licence

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