IT Service Analyst
Kier Group - Merseyside

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Kier Group Services are currently seeking an IT Service Analyst to provide a wide range of IT support to Kier Companies based from our office in Speke, Liverpool.

Requirements:
This role requires an enthusiastic and committed individual with high quality, broad ranging technical experience and a strong sense of customer service focus coupled with a can do attitude and team player ethos.

Responsibilities:
  • To provide I.T. support to the Kier offices, including desktop, server and network technologies
  • Working independently while part of a larger team, supporting a shared customer base of construction sites and Kier office locations
  • Desktop, server, application and network support across locations in the company to agreed service levels as part of the IT department
  • Working with the IT service desk take responsibility for ensuring the support service level agreements are maintained for the business
  • Ensure that procedures for guaranteeing security, integrity and consistency of data adhered to.
  • Resolve user or business technical problems in conjunction with the service desk and other IT functional areas
  • Work with other staff in the IT delivery group and wider IT department to provide a consistent joined up IT service to end users
  • Act as the public face or ambassador of the IT department to end users to remote locations
  • Ensure that line managers /appropriate IT staff are made aware of any issues or concerns with the business community
  • Work as part of a team to continually develop service by proposing improvements
  • Ensure that the business is made aware of relevant IT Department initiatives and is in a position to capitalise on them
  • Maintain security standards to facilitate a stable and reliable environment for desktop users within the overall objectives of the IT deaprtment
  • Operate within the remit of the wider security structure
  • Ensure that procedures are in place and in use for both logical and physical security of all IT assets
  • Ensure that Disaster Recovery processes and procedures are followed
  • Work within the IT department to develop and agree group wide standards for products and services
  • Escalate any non-conformance with IT Department standards to the appropriate authority
The Individual/Essential experience & knowledge:
  • Microsoft desktop environments in a distributed environment
  • Windows server operating systems and applications
  • Microsoft active directory including group policies
  • Desktop applications including Microsoft Office 2003
  • Citrix knowledge
  • Altris familiarity
  • Desktop, laptop and printer hardware
  • Knowledge and experience of WAN/LAN technologies
  • PDA technology
  • Multi - functional devices
  • S trong Communication skills (verbal and written)
  • Production of effective technical , system and user documentation
  • Able to work unsupervised
  • Ability to work on own initiative
  • Liaison with third parties including suppliers
  • Adherence to defined working procedures
  • Understanding of ITIL processes
  • Prepared to work away from home as required
  • May need to be able to gain security clearance for secure sites
  • May need to pass a CRB clearance
  • Will need to maintain a driving licence

Kier Group - 16 months ago - save job - block
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