Technical Support Analyst
Harvey Nash Plc - Sheffield

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Technical Support Analyst, Support Analyst, 1st Line Support, 2nd Line Support, South Yorkshire, 19,000 shift allowance.

My client, based in Sheffield, is looking to recruit a Technical Support Analyst to support new and existing IT systems.

Responsibilities:
1st and 2nd Line Telephone Support.
Writing Documentation i.e. manuals.
Windows XP PC support.
LAN & WAN support (Data Voice)
Training in-house and external users on the systems.
Hardware Support.
Software/Hardware Testing and some R&D
Software and hardware installations.
POD Scanning.
Stationery Printing & Distribution.
Daily Backup Routine & Server Room Checks

Essential skills:
MS Office
Microsoft Exchange Server 2003
Windows XP Professional
Windows Server 2003
Windows 2000 Professional
Windows 2000 Server

Desirable:
Sophos Antivirus
McAfee Virus Scan
Lotus Smartsuite
Lotus Notes
All Other Windows Platforms
OS400

Technical Support Analyst, Support Analyst, 1st Line Support, 2nd Line Support, South Yorkshire, 19,000 shift allowance.

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About this company
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Harvey Nash Group helps fill positions around the globe. The company provides international executive search, IT permanent placement and tem...