Helpdesk Officer
Public-I Group - Hove

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As Europe’s leading provider of strategies and technologies that support democratic engagement, this company continues to be at the centre of a network of thought leaders and technology experts who are breaking new ground to navigate that change

This company has been designing, developing and delivering Connect for more than 12 years – and it is this webcasting product we’ve built our reputation on. During that time we’ve worked just as hard on ensuring that we can provide our clients with the highest possible standards of support and customer service – with our customer delivery team on hand to ensure all our clients’ webcasts run smoothly.

Job Title – Helpdesk Officer

Salary: £17,000 - £19,000

Location – Hove, East Sussex

Helpdesk Officer - Main Duties and Tasks

You will assist the Technical Team with the provision of our Customer Helpdesk and front line support to ensure that we maintain excellent customer service delivery.

Helpdesk Officer - You will be responsible for:

- Providing first point of contact for customer helpdesk enquiries

- Managing the Helpdesk email account

- Logging and managing of trouble tickets from beginning to end using our existing CRM support process

- Assisting customers on a daily basis with any queries they may have

- Assisting members of the Technical Team as required

Helpdesk Officer - Essential Skills

- Strong communication skills in dealing with both customers and internal departments and the ability to build and maintain relationships

- Excellent customer service via phone, email, online and face-to-face where appropriate

- Audio and video encoding and editing using Adobe CC and open-source applications

- Project management, self motivation and planning skills

- Time management and good organisational skills along with the ability to prioritise and manage workloads

- Strong analytical skills to investigate and solve client problems

- Self motivation and planning skills

- Ability to keep calm under pressure


- A keen interest in Social Media with a desire to keep up with the latest developments

Our staff are the foundation of our business – without them we can’t achieve the amazing results that we do – join us and be part of our growing success.

This is an exciting time to come and work for us. We are growing and developing all the time and we are always looking for new people with fresh ideas and a great attitude to come and join us. we are also open to anyone who has an interest in what we do to send in a cv and cover letter explaining how you might want to work with us

Our staff are hard working, committed and loyal and they really believe in what we do. We ask a lot of them but in return we try to go some way to appreciate them by offering:

- Highly competitive salaries

- 20 to 25 days’ holiday along with Christmas closure

- Childcare voucher scheme

- Regular Friday afternoon social time with drinks

- Provision of annual individual training budgets for personal growth and development

- Summer outings (when time, weather and budget allows)

- Last but by no means least we offer, what we consider to be, one of the most amazing views in Brighton

To submit your CV for this exciting Helpdesk Officer opportunity, please