Customer Services Team Leaders
Cambridge

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Are you passionate about people and service This exciting, modern and highly respected business is recruiting passionate and enthusiastic individuals with a background in customer services. For them, it's all about the customer experience and providing a quality of service that not only mirrors but also enhances their product and brand. We are looking for a number of energetic and ambitious team leaders with a friendly, customer service centred approach to manage a team of up to 14 people who will be responding to telephone based customer queries. You will be expected to hit the ground running and you must able to demonstrate a highly successful track record of working in a staff management role, ideally in a contact centre environment.

You'll be able to tell us about those difficult situations and staff you've managed successfully as well as the times that you've smashed targets and your team has performed beyond expectations. The roles will involve the training, mentoring, guidance and monitoring of a team; as well as managing and tracking of KPIs and rewarding those who achieve and exceed these, you will also be expected to support and help those that find the KPIs more challenging and, on very rare occasions, you will be expected (with the support of HR) to take individuals through disciplinary proceedings. You and your team will be working on a rotating shift system which will include some weekend or evening work. We are looking for people who are available immediately for interviews and starts.

You will be entitled to one of the best benefits packages in the Peterborough area including free lunches and there's plenty of on-site parking. Don't get stuck in a dreary contact centre where you are just a number, come and show us how good you are and join our family insteadxHays Office Support and Secretarial is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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