As the nation's leading energy supplier, more people choose British Gas to supply energy to their homes than any other supplier. As part of the Centrica Group we provide gas, electricity and home repair services to millions of customers in Scotland, Wales and England. In fact, we are the UK's leading energy and home services provider.
We are committed to providing the best value energy and the highest quality services expertise in the country. Our vision is clear and enables our management team to provide the focus, direction and inspiration to meet the challenges ahead.
Business Systems Manger- Overview
Salary: Up to £75,000 + bonus & benefits
Location: Staines (TW18 3BY), (travel to UK wide sites will be expected )
The Business Systems Manager is a key management position representing British Gas IS within one or more specific business areas, in this case British Gas Services. The role oversees and is accountable for the full range of IS services supplied to our business, from strategy to operations. The BSM is a key force in leading the IS change agenda worth circa. £250M across British Gas. The role uniquely represents the integrated IS capability, and all activities are executed in partnership with the respective business and IS teams.
The purpose of the role is to ensure that British Gas IS provides efficient and effective technology services to enable the successful delivery of the British Gas business strategy.
Job Outline & Challenges
The Business Systems Manager will support the Lead BSM in delivering in the following key areas:
Strategy
Drive the IS strategy, supporting and aligning with the business area strategy
Articulate and explain the business area strategy to IS stakeholders
Articulate and explain the IS strategy to business stakeholders
Develop and manage the three year plan for each business area
Define the building blocks or projects to deliver the plan
Collaborate in defining priorities for each business area
Filter and triage new ideas
Change
Drive the current year change plan across each business area
Initiate projects and ensure successfully moved into change lifecycle
Manage changes to the current year plan
Support project managers and sponsors to achieve successful delivery
Manage recovery efforts when projects go wrong
Ensure benefits are delivered and maximised by the business
Support the management and delivery of the change plan as a whole
Service
Ensure architecture supporting each business service is understood
Promote accurate and consistent performance reporting
Flush out planned business changes to give early visibility, eg increase in users
Drive get well plans to improve performance#
Ensure clear ownership of incident communication responsibilities
Work with Client Services to reduce incidents and unplanned outages
Lead regular service reviews
Stakeholder Engagement
Plan and manage overall stakeholder engagement
Coordinate effective communication and engagement with senior stakeholders
Provide single point of contact between IS and the business area
Act as point of escalation and resolve issues with support from ISLT
Lead engagement of ISLT with senior stakeholders
Actively promote knowledge sharing between IS and business teams
Drive continual improvement in business satisfaction with services provided by IS Governance
Ensure effective governance in each of the above areas
Ensure roles and responsibilities of functions and individuals in IS are understood
Assist business colleagues in making best use of IS capabilities and services
Identify control weaknesses and ensure adequate remedies are implemented
Other general challenges
Articulate complex issues in simple terms (both verbally and in writing), building understanding to gain business buy-in
Challenge ideas constructively and guard against overly-tactical / short-term solutions
Lead & facilitate requirements workshops with broad range of stakeholders
Develop accurate business models including process, data and organisation
Identify and propose areas for business improvement
Contribute technical perspectives in the development of robust business cases
Promote financial stewardship of the technology environment, focusing on maximising value delivery for each change initiative
Manage extended IS team to establish service levels for new or amended solutions
Advise on the potential impact and risks of business changes
Monitor technology developments and trends (including personal research and engagement). Attend external network events and seminars where appropriate.
Actively engage departments across IS to ensure alignment around IS strategy, change, operations and governance activities
Business Systems Manager - Person Specification
Sound understanding and knowledge of the relevant business area
Proven experience of introducing significant process and system change
Experienced in investment appraisal, business cases and benefits tracking
Very strong verbal and written communication skills
Skilled in influencing, negotiation and mediation
Concerted team player, emphasising collective achievement within her/his team and their peer network
Appreciation of corporate standards, including architectural roadmaps
Experienced in governance, project management, and assurance.
Experienced in process and workflow mapping
Strong working knowledge of SDLC and the full change lifecycle model
Experience in personally leading and delivering multiple small change initiatives
Technical Competencies
Identifying and managing value and investment appraisal techniques
Experience of requirements capture methodologies
Appreciation of business and technical architecture and design
Expert in change management methodologies
Skilled in project planning, project management and risk mitigation
Ability to use process modelling techniques
Understanding of PRINCE methodology
Day-to-day use of Microsoft Office and other similar packages e.g. Excel, Word, Visio, Project & PowerPoint
PLEASE APPLY ONLINE
by hitting the Apply button. Please upload your cover letter and CV as one document.
Applications will
ONLY
be accepted via the 'Apply' button To request an update on this role, please email
alaister.mortlock@centrica.com
typing
'Update Required:Business Systems Manager (BG4703)
in the subject title.
This role is being handled by the Centrica recruitment team and NO agency contact is required
British Gas - 2 years ago
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