Retail Guest Services Assistant - zero hour (fixed term)
Merlin Entertainments Group 3.88 reviews - London

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An experience on the EDF Energy London eye is the experience of a life time. Can you provide our customers with the ultimate in memorable experiences and achieve new heights?

About the role

Providing the highest levels of customer service our Retail Guest Service Assistants are at the front line of the London Eye, delivering professional, efficient and memorable experiences to our customers. Playing a key role within our operations team you will be promoting and selling a variety of products and souvenirs. Whether suggesting the perfect purchase or being on hand to assist our customers with any query they may have, you will assist in boosting revenue and smashing daily targets while demonstrating fantastic customer service at all times. Working within our diverse and exciting team, you will be confident in approaching and interacting with our guests, ensuring that our customers experience with us is the best that it can be!

This is a fixed term contract, based upon working a zero hour basis until 31/12/2013.

About You

With experience of delivering excellent customer service on a face to face basis, (ideally from within the retail, hospitality or the entertainments industry), you will enjoy working to a high standard within a busy and often pressurised environment whilst engaging in conversation and interacting with our guests in an open and genuine manner. Able to 'think on your feet' and take ownership of issues that may rise, you are a reliable, customer focused team player and will take pride in ensuring that you are consistently delivering a service that goes beyond our set KPI targets. Experience of cash handling is an advantage, but full training will be provided.

About the benefits

Alongside a competitive annual (pro rata) salary of £8.26 per hour, pro rata, working for Merlin Entertainments means that you can take full advantage of an excellent package. Being part of the wider Group, opportunities to grow, develop and try new things will regularly present themselves, with full and continuous support along the way. As you would expect we offer an excellent package of benefits including:

Discounts at our attractions and hotels

Discounts and special offers with a variety of local and national businesses

Pension Scheme and Life Assurance

Recognition Awards

Career development and training

About us

At 135m, the EDF Energy London Eye is the world’s largest cantilevered observation wheel. Conceived and designed by Marks Barfield Architects and launched in 2000, we have now welcomed over 39 million visitors and won over 75 awards. We’re a dedicated, passionate and diverse team who aim to inspire our customers by offering excellent service, unique views and the very best in memorable experiences regardless of our role or department. If you tick all the boxes above, and are confident and service-driven, you couldn’t pick a more exciting place to work. So why not take a closer look?

About Merlin Entertainments

Merlin Entertainments is the leading name in location based, quality family entertainment and the world’s number two visitor attraction operator. With over 20,000 employees and over 90 attractions spread across 21 countries and four continents, and aim to deliver unique and memorable experiences to over 50 million visitors worldwide. Here in the UK alone, we have a vast portfolio of reputable brands, from LEGOLAND Resort and Thorpe Park, to Madame Tussauds and the Blackpool Tower.



Work Locations


EDF Energy London Eye

London Eye

Riverside Building, County Hall

Westminster Bridge Road


Closing Date (Period for Applying) - External


30-May-13, 1:00:00 AM

About this company
3.88 reviews
Merlin Entertainments Group is a business built on fun. We have around 70 global attractions spread across 15 countries and four continents,...