This is a Fixed Term appointment for a period of 51 weeks.
The vacancy will be based in either North East Derbyshire & Dales Magistrates Court, Chesterfield S41 7TW or Southern Derbyshire Magistrates Court, Derby DE1 3JR.
Administrative Officers are assigned to sections to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within the MoJ family. Problem solving is carried out by reference to comprehensive guidelines and instructions - complex or difficult issues are normally referred to a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices.
Duties may include:
Creating and updating records on in-house computer system and data input Producing court/tribunal documents
Preparing files for court/tribunal hearings
Answering queries (telephone/written correspondence/face-to-face)
Serving customers/court users
General photocopying and filing
Dealing with numerical calculations
Post opening
General ad hoc office duties
Focusing on the Customer:-
I listen to and respect all customers and ask questions about their needs
I respond to customers requests quickly and politely
I know when to get help with customers concerns
Developing Our People:-
I keep my area of expertise up to date
I ask for and respond to feedback and learn from the work I have done
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions:-
I base my decisions on as much evidence as is realistically available
I use various sources of evidence to get information
I understand where to go and who to involve when making decisions to achieve my goals
Planning and Managing Resources:-
I prioritise tasks to achieve goals
I manage my time effectively
I use resources appropriately and I am aware of how these affect the organisations costs
Working as a Team:-
I welcome new ideas and different opinions and value other peoples contributions to achieving results
I give individuals helpful feedback and treat people with courtesy and respect at all times
I take responsibility for my own actions and deliver my commitments to the team
Qualification(s)
5 GCSE passes (or equivalent) grades A*-C, to include English Language, or NVQ Business Administration level II or Administrative experience
Working Pattern
This job/these jobs are available for full-time, part-time or flexible working arrangements (including Job Share arrangements).
Civil Service - 13 months ago
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