Customer Project/Program Manager
HP 6,315 reviews - United Kingdom

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1. Manages customer project delivery

  • Revenue as detailed in Impact section
  • Very large/ complex/ multiple regions or global
  • High/ very high risk
  • High/very high complexity legal and commercial issues
2. Manages project financials including P&L

  • Meets or exceeds Solution Opportunity Approval Review (SOAR) approved budgets
  • Provides reliable financial forecasts to
3. Manages business development

  • Identifies and develops new opportunities on current project
  • Supports qualification and opportunity assessment for large and moderately complex opportunities
  • Acts as opportunity manager for medium to high risk deals
4. Manages client relationships

  • Manages mid to upper level client delivery relationships
  • Frequently represents the organization to external customers/clients
5. Manages project team

  • Manages internal as well as external resources with a team size less than 20 people
  • Mentors and encourages skill development of project team members
  • Provides performance review input and indication of area of development for team members Delivery or opportunity management with visible impact on HP Services revenue normally less than $3M or transition/ transformation for a $50-100M (Gold level) deal.

  • Mentors and encourages skill development of project team members through others
  • Provides detail performance review input and development recommendations for key contributors
  • Mentors others, providing a role model and support for individual development Delivery or opportunity management with major impact on HP Services revenue approximately $8M-30M or transition/transformation for a $100M-500M (Platinum level) Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution.

Education and Experience Required:
First level university degree, Advanced degree preferred; Demonstrable experience in project management or in like roles/businesses

Knowledge and Skills Required:
Demonstrates an in-depth knowledge of key HP Services' operational policies, processes and methodologies applicable to project management. Has an extensive understanding of critical project management techniques Recognized as a leader in the HP S Program Manager (PM) Professions community Project Management Professional (PMP) Certified

Critical Competencies to Drive Business Results:
Customer Engagement/Program Knowledge

Actively develops and incorporates profound understanding of client factors when planning and executing client project/program activities

Program Execution

Applies understanding of project/program requirements to execute day-to-day implementation

Program Tracking and Reporting

Continuously mines program data to assess overall contribution of program to business success

Program Improvement

Continuously monitors, troubleshoots, and improves program to ensure program effectiveness

Program Troubleshooting

Resolves program issues quickly to maintain client satisfaction while protecting HP's interests

Program Team Management

Effectively manages and develops project team to achieve project/program objectives

Services Support Policies & Procedures

Applies understanding of HP service organization and functions to support internal and external customer requests

Program Improvement

Continuously monitors, troubleshoots, and improves program to ensure program effectiveness

Program Management Methods

Applies program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

Change Management

Develops methods for supporting innovation and change across the organization




Primary Location


United Kingdom




Job Type





Day Job



Yes, 75% of the time

About this company
6,315 reviews
Hewlett-Packard provides one of the tech world's most comprehensive portfolios of hardware, software, and services. Products include PCs,...