Visitor Reception Assistant
National Trust 117 reviews - Richmond upon Thames

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“Wow!” “What an amazing place!” Just the sort of reactions we love. You’ll love hearing them too, as you help visitors to enjoy a brilliant day out at Ham House and Garden. Working with a great team, you’ll welcome visitors and help them to explore the historica house, and talk to them about the world renowed collection of paintings, furniture and textiles.

Brief Description

£6.56 per hour. Fixed term contract 9 months. 10 hours per week.

Additional Outer London Weighting allowance of £2,164 per annum, pro rata.

Detailed Description

Putting your excellent people skills to the best possible use, you’ll be selling admission tickets, promoting membership and Gift Aid – helping us to meet our targets. Most importantly, you’ll be welcoming our visitors so warmly that they feel like guests as they arrive and friends by the time they leave.

You’ve got a smile and a story for everyone. That’s something all our people have in common. We’d also like you to have experience in customer service and sales. You’ll love working with people of all ages, and always strive to make a good impression. You have a great eye for detail, and a flexible way of working. Ideally, you’ll have a genuine knowledge and interest in the work of the National Trust. We’d also like you to be comfortable working to measurable targets and to have some cash handling experience.

We believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget. It’s about believing in what you do, sharing not telling, inspiring others to feel as passionate as you and creating lasting memories.

Job Requirements

While the surroundings are amazing and spectacular, make no mistake this is a demanding role, and one that calls for a very special individual. You’ll need to be practical and hands-on, with excellent communication and sales skills, and you will need to be confident working to sales targets. You will be comfortable working on your own or as part of a team.

It would be great if you’ve worked in a customer facing role before, such as retail or tourism, but more than anything, it’s more important that you have bags of enthusiasm and a willingness to get involved.

You’ll often find yourself managing a number of competing demands and requests. As well as good IT skills, you’ll need a full driving licence.

Additional Details

Do great things for us and we’ll do great things for you and your career. We’ll give you all the training, support and continued professional development you need, and we appreciate that work/life balance is important. You can also look forward to free admission to all our incredible places, and a helpful 20% off at our shops, cafes and restaurants. But they’re just the benefits we can tell you about here. There are lots more at

How To Apply


To find out more, and to apply, please visit and enter search reference IRC11817. Closing date: 28th January 2014. Interview date 4th February 2014.

To apply for this vacancy or any other vacancies of interest, you will need to log into your account or create a new one, located on the home page.

The Trust appoints on merit.

Short listing is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are short listed, you will be contacted and invited to attend an interview. We will also tell you if we need you to do anything else such as a skills test, presentation or a property visit.

We only accept on-line applications. However, if you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team at 0870 240 0274 (option 1) for assistance.

Having a criminal record will not necessarily prevent you from working at the National Trust. In reaching a decision we will take account of the nature of your work, the circumstances and background of the offence(s) and the time elapsed.

About this company
117 reviews
Established in 1894, The National Trust is a charity completely independent of Government. As of 2010 the charity had 4964 employees, over...