Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.
When people pay a visit to their local Lloyds Banking Group branch, we want them to leave with just one impression: that we're a great bank.
Whether you're greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.
That might mean simply answering a question or processing a transaction, but you're also there to find out how we can do more - by making recommendations on our range of products and services.
In the process, you'll achieve your own personal targets, helping us achieve our overall performance targets - and the better you do, the better your rewards.
An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.
We'll provide great training, helping you develop an in-depth knowledge of our products and processes, and giving you the communication and people skills you'll need to deliver the high standards of service our customers expect, and if you are eligible, you'll get the opportunity to gain an industry recognised qualification working towards an Intermediate Apprenticeship in Providing Financial Services.
Because our training is so comprehensive, you don't need a background in finance or banking. You do need experience of helping customers; answering queries, sorting out any problems and recommending different services or products and be willing to work on Saturdays.
If you enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.
Lloyds Banking Group - 6 months ago
At Lloyds Banking Group, you will have a role that matters.
We are a leading UK based financial services group providing a wide range of...