Job Title: Retail CCTV Operator
Location: West London
Package: £Competitive plus bonus and benefits
What does this role do?
To support the business in regards to use of and information available from CCTV systems
To monitor CCTV systems within retail estate in a professional and efficient manner
The main duties of the role are:
To ensure the integrity, accuracy and confidentially of all information gained and to ensure that the information is secure at all times in accordance with CCTV operation codes of practice including (but not exclusively) the Data Protection Act 1998.
To respond to requests from internal departments, police and other external agencies and to record and prepare evidential and witness statements where required.
Work closely with Loss Prevention to package and communicate cases based on ROI for follow-up investigation by relevant Manager
Monitor behaviour where loss to the business has occurred, escalate where appropriate
To communicate with all internal departments, police and other external agencies in a professional and courteous manners to all times.
To record all event and actions taken in a clear legible and accurate format
To provide monthly KPI report to key business stakeholders
To analyse and review CCTV systems in an efficient manner ensuring that all work is completed to agreed timescales.
Build and manage relationships with relevant contacts within the business
To report equipment failure and technical problems to the service provider to maximize operation of the system.
To perform any other tasks which the individual is reasonably expected or instructed to undertake
To support the duties of the Loss Prevention Executive role, which include, but are not limited to; responding to telephone queries from Law Enforcement Agencies and responding to Regulation of Investigatory Powers requests.
We are looking for applications from candidates with the following skills:
Experience working within CCTV environment
Good written and oral communication skills
Strong IT skills, in particular intermediate Excel
Excellent Prioritization skills
Confident written and verbal communication
Attention to detail
Influencing at all levels
Knowledge of Data Protection Act 1998 and its application regarding CCTV systems.
Experience within Retail sector
In return, you will receive a competitive salary and a benefits package including bonus, free onsite gym, an extra day off on your birthday and all the usual benefits you would expect.
To join an innovative and fun culture in the technology market, apply today.
Carphone Warehouse is Europe's biggest independent mobile retailer with over 800 stores in the UK, and hundreds more throughout Europe. Our success has been built on over 20 years of experience in the telecommunications industry and our people's passion for the connected world.
Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.
Retail CCTV Operator.doc