Our client operates a bespoke Call Centre focused on resolving Customer Services queries to both Businesses & Consumers.
Due to continual company growth, our client is seeking an experienced Data Analyst with Team Leader qualities to further support their Business Planning Group.
Must have a complete understanding of call centre KPI's and how these are delivered. Basic resource planning skills, with knowledge of workforce management and ACD tools.
The 2 core requirements for this role are an understanding of telephony and demonstrable experience in call centre analysis.
Must have advanced Excel skills along with good working knowledge of word, outlook, ACD (Automated call distributors) / Real time platforms and workforce tools.
You must also be analytical, methodical and pay close attention to detail, have the ability to prioritise your workload and work well under pressure.
Desirable skills and competencies required:
Knowledge of call centre and transactional processes and applications.
Good communications skills.
Highly motivated - results orientation
Aptitude for problem solving and analytical ability
This is a permanent position with a starting salary of £16,000 Per Annum, with an additional performance related bonuses
Located in Lichfield this position is commutable from Burton on Trent, Swadlincote, Derby, Tamworth, Sutton Coldfield, Rugeley, Uttoxeter, Walsall, Staffordshire, Derbyshire, West Midlands
To apply for this exciting position email your current CV and Covering letter to firstname.lastname@example.org quoting job reference J004878 or if you wish to discuss the role further please call our Recruitment Team on 01283 538306.
Newthorn Robinson is an independent Recruitment Agency based in the East Midlands specialising in the placement of permanent, contract and temporary personnel.
Our team of specialists each manage a specific industry sector, based on their knowledge and recruitment experience. These include Clerical & Management, Driving & Logistics and Skilled & Unskilled Industrial divisions.
With years of combined recruitment experience, our primary focus is to provide both clients and job seekers with a quality, accountable service, based on an honest, consultative approach.
Further Information can be found on our website URL removed