This role is based within the Ealing area, London Region. The branches in this area are: 281 Chiswick High Road,Acton High Street,Alperton,Ealing Broadway,Feltham,Greenford,Hayes Middlesex,Hounslow Great West Road,Hounslow High Street,Park,Royal,Southall Regina Road,Southall The Broadway
If successful you could be allocated to one of these branches.
The Cashier role provides the first point of contact for HSBC customers and is responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. You will keep treating customers fairly at the heart of everything you do, sustain a high level of energy and be driven to achieve challenging targets.
To apply for this role, you need to genuinely want constant contact with customers, be able to communicate professionally in English and to be willing to work flexible hours as the role may involve shifts.
On a day-to-day basis, you will assist in the delivery of the branch retail plan by:
Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response
Identifying and addressing customer needs by actively promoting relevant bank solutions, referring on as appropriate
Monitoring the service status of the branch’s Self Service equipment
Identifying common fraud/errors/irregular transactions, taking appropriate actions to resolve or refer
Proactively encouraging new and existing customers to register for, and use, alternative delivery channels (e.g. Personal Internet Banking/Self Service Equipment)
You will need to be able to:
Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
Go out of your way to make customers and staff with different values or background feel welcome and respected
Use empathy and adapt your behaviour and style of communication to suit your audience
Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs
Adhere to regulations, legal obligations and data protection rules
Ability to follow instructions and seek advice or look up information if required
Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
Take on board new ideas and adapt them further to make them your own
Meet deadlines and complete tasks accurately and efficiently
To succeed in the role you will enjoy relating to others and keeping busy, will demonstrate confidence in making decisions, whilst conscientiously adhering to standards and procedures and remain calm and relaxed under pressure.
Retail / Branch Banking
Type of Vacancy
HSBC was set up in Hong Kong and Shanghai in 1865 to finance trade between China and Europe, with an office opening in London the same year....