To manage the night operation.
To facilitate guests requests and enquires.
Be responsible for the management of the hotel during the duration of their duty.
Ensure all necessary security requirements are met.
Manage the night audit process.
To carry out all duties to a four star standard.
Skills and Knowledge
- Previous experience working within a Hotel Reception or similar environment preferred
Education or Certification
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
- Excellent decision maker
- Able to work alone and within a team
- Good level of English essential
Handle all duties according to hotel policies, procedures, internal rules and standards.
To use the Front Office Nights Checklists.
To complete on-line back ups every two hours and run the Night Audit Process before 2am each night.
To be fully conversant with the Night Audit Manual.
To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions.
To complete a full and correct shift handover, with Front Office handover sheets completed and filed.
To be fully versatile with all Hotel facilities, locations and features and actively promote them.
To encourage up-selling of breakfast and dinner vouchers on check in of each guest
To be aware of GSS targets for Front Office Department
To ensure that guests receive a genuinely friendly, prompt and efficient service at all times.
To deliver all guests newspapers to guest bedrooms
Each associate is expected to carry out all reasonable requests by management.
For full Job Description please call Human Resources
Marriott - 3 years ago
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Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...