The Customer Service Officer role is situated within the branch network and is at the frontline of HSBC.
You’ll be responsible for providing high-quality service to our customers and identifying new sales opportunities.
You’ll enjoy selling and negotiating and will keep Treating Customers Fairly at the heart of everything you do
To apply for this role, you need to genuinely want constant contact with customers, to be able to communicate professionally in English and to be willing to work flexibly as the role is likely to involve shifts.
You’ll focus on delivering excellent service and maximising sales opportunities through coaching, in order to proactively identify and address customer needs.
Calm and objective under pressure, you'll have strong interpersonal and empathy skills, learn new approaches and knowledge quickly and actively look for responsibility. We'll rely on you to work on tasks independently and take appropriate responsibility for actions and decisions, so you'll be reliable, responsive and capable of rising to the challenge.
You will enjoy keeping busy and will be able to sustain a high level of energy over a long period of time; driven to achieve challenging targets and keen to improve your own performance. You will be sensitive and understanding towards others; prepared to go out of your way to help. A conscientious approach is important in the Customer Service Officer role, where it is important that deadlines are met and tasks are completed.
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Jobandtalent - 21 months ago
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