The University of Sussex (US) would like to recruit two Housing Officers (Headlease / Homestay) to work together and within the broader Housing Office team to coordinate the daily management of a growing residential property portfolio: 300 bed-spaces Headleased to the University in 70 small properties dotted throughout the city, and to help with the management of over 450 Homestay places. Both post-holders will manage an equal number of properties.
You will join the Housing Service at an exciting time for student accommodation at Sussex, as we continue to up-date and expand our housing portfolio and work with a range of partners to continually strive for excellence in our service.
You will take responsibility for marketing inspecting, letting, organising payments to Landlords and other invoices for approval, and the management of properties in the private sector leased to the University, while meeting yearly occupancy targets maximising income and having due regard for student welfare needs.
You will support the efficient delivery of other tasks in the Housing Service, including supporting our Host Family Scheme, and providing housing advice to students, staff and visitors by helping to read over private sector tenancy agreements as the need arise.
Students from over 150 countries live with US annually. Good customer service skills are vital and you will need to have a good standard of education, together with excellent organisational, communication and customer service skills.
The post-holders will need to maintain high levels of accuracy, attention to detail and be approachable. Experience of using Social Media (e.g. Facebook), Microsoft Office, and databases is also essential, as is a good telephone and email manner.
The Housing Office is extremely busy, so you will need to handle a variety of tasks simultaneously, remain calm, be reliable and demonstrate excellent time management skills. You will work with a supportive, dedicated and friendly team committed to improving the experience of living with US.